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Business Profile

Property Maintenance

Rental Advisors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/09/2024

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint to express my deep frustration with the services provided by ****** Rental Advisors (RMRA) in managing my condo in downtown *******. The ***** management provides a list of licensed and competent contractors for any issues that may arise within the condo unit. The advantage of using these contractors is that they are familiar with the building and are able to resolve issues promptly. For this reason, I have advised **** several times to use the condo contractors instead of their own (EXHIBIT #1). Unfortunately, **** continuously ignores my advice and instead uses vague and possibly unlicensed contractors, leading to unnecessary costs for their clients, as described in the following 2 issues:1.Double Charging Related to a Clog in the Kitchen Sink: In response to a sink clog, **** hired a handyman from Airdrie (** Handyman), who is 26 km away from the condo, instead of contacting one of the condo-recommended plumbers. ** Handyman was unable to fix the clog, so **** had to contact the condo management, and their plumber (Flo Pros) promptly fixed the issue. Due to RMRAs mishandling of the problem, two invoices were generated for the same issue: one by ** Handyman (EXHIBIT #2) and the other by Flo Pros (EXHIBIT #3). **** unfairly charged me for both invoices, even though the ** Handyman bill resulted from their mistake.2.Overcharged Bill for Rekeying the Entry Door: I received another controversial invoice from RMRA for $543.90 (EXHIBIT #4) for rekeying the condo door. This is despite receiving an email from **** on May 4, 2024, stating that the cost of rekeying the entry door should be less than $200.00 (EXHIBIT #5). **** is overcharging me almost 4 to 5 times the normal cost of rekeying a door. The ***** property management contractors charge $100.00 to $150.00 for this service.I have tried to resolve these issues with **** but to no avail. It is clear that **** is not honest with their clients and is attempting to exploit them.

    Customer Answer

    Date: 12/12/2024

    I have found the attached document showing that the cleaning the drainage (i.e., sink clog) is the tenants responsibility. It make sense because for the last 10 since we got the condo we did not have sink clog. Besides the condo is very clean and very well maintained. If the current tenants are dirty is not my responsibility to clean their dirt. Actually, I receive a violation of by law by the condo building management stating that the occupants of my condo exceeded the limit. I have contacted the ****** about it. They said that the tenants have their parent from abroad are living with them but they are going to leave. No wonder there was a sink clog!

    Thanks

    Customer Answer

    Date: 12/12/2024

    Hello ****,

    I have contacted them to let them know that it is not my responsibility to pay more than $500.00 for kitchen sink clog which is not my responsibility. I attached the document to support my claim but I never replied to me. Instead I received an e-mail from their office manager asking me to contact the locksmith about the overcharge (also more than $500.00) for rekeying the entry door to the condo. It is ridiculous because it is not my responsibility to contact the locksmith because I don't know him and didn't deal with him. I wouldn't hire him either. When I hire a contractor I usually ask them for a quote, I am sure they did too but the problem they thought I will keep quiet.

    The fact that they didn't reply to you, it means they know they are wrong!

    Thank you for the info. I will contact the government and file a complaint there too.

     

    Cheers,

    ******.

  • Initial Complaint

    Date:13/06/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a property through AirBNB from Rental Advisors and picked the location because they advertised a hot tub. Once the information was provided which did include instructions of how to access the hot tub, before that was a note saying the hot tub was not operational. Along with a few other amenities.We paid $2,050 for 3 nights and tried to request a 10% ($200) refund for loss of amenities. The claim was denied even after involving AirBNB because the hot tub was operational, they just failed to let us know as the renter. This is a horrible way to do business and I want there to be a way to warn others, so I am working with AirBNB to find a way to make this known. They even denied a counter request to refund $100.

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