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Business Profile

Book Publishers

Damn Good Store for Self Publishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:14/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm an author who purchased 4 editing slots for $200 each from ***** *** *** via "Damn Good Books Publishing" for $800.00 total on November 10, 2021 (invoice attached.) This was for my pen name, ** ******. I submitted one manuscript for one of the editing slots, which was returned months after the quoted lead time, as you can see from the attached conversation between ************************ (me) and *****. While that wasn't a rush job, she promised return dates that weren't made, then failed to respond to messages for weeks at a time. After the lack of communication, I request a refund from ***** *** *** "Damn Good Books" for the 3 unused editing slots, totaling $600. She agreed. Unfortunately, she didn't refund me despite follow-up requests. After she stopped responding to messages sent from my ** ****** pen name, I wrote into her website's contact form using another pen name of mine (**** ***) to see if she would respond to new authors, and she did reply. There's a conversation attached from there, where she agrees to pay me in September, which again, has come and gone. I apologize that that specific string is hard to follow. The messages are loading str*****y in Gmail. To date, ***** has not refunded the payment despite agreeing to do so numerous times and despite my attempts at being kind and understanding. Each time a new date is set, she fails to meet it and doesn't respond to messages. ****** and my card company cannot help due to the time window expiring, but ***** still owes me $600 for work not performed. She accepted an $800 payment for services from me, failed to deliver the portion she did do on time, and hasn't issued the agreed-upon return. I worry that she continues to run a business offering author services yet operates in such a way. At this point, I need ***'s help in getting a resolution, as I'm getting nowhere. Thank you, ****** ****** **** ******* *** *********** ****

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