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Business Profile

Rental Service Stores & Yards

Alberta Drywall & Stucco Supply Ltd.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alberta Drywall & Stucco Supply Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Alberta Drywall & Stucco Supply Ltd. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted (name redacted) from Alberta Drywall (operating as ****** Taping Tools) on or about Dec * 2024 to purchase some Pumpjack equipment and ladders and paid for it via **** on Dec ** 2024. The shipment arrived on December **, 2024. However, * items were damaged and 2 items were missing. I emailed (name redacted) the same day to share that items were damaged and missing. I also tried to call her with no success. I unsuccessfully tried calling her several times between then and finally contacted her on Jan *, 2025. After a brief discussion I started to enquire about the possibility of a refund where she abruptly put me on hold and then a man answered (name redacted) who was completely rude and told me he "wasn't in the question answering business" and if I didn't like it "I could take him to court". Naturally, a heated argument ensued. We eventually calmed down and talked civilly where he agreed to have (name redacted) file a claim with the courier (Manatoulin transport) and assured me I would get replacement product before February ****, when I was scheduled to start a job that required the product. On Fri, Jan ******************************************************************** bad faith and were not going to honour their committment to get me replacement product by Feb **. I filed a claim with **** on or about the same day to get a refund for the damaged and missing product. I just received their response from **** where they supplied a document with my forged signature to (supposedly) show I received ALL product, accused me of lying and trying to steal from them, and refused to give any refund. Note: I can provide details of the correspondence but they are larger than 5mb.

    Alberta Drywall & Stucco Supply Ltd. is NOT a BBB Accredited Business.

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