Complaints

This profile includes complaints for AMA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AMA

  10310 G A Macdonald Ave Edmonton, AB T6J 6R7

• 

  AMA

  141-2004 50 Ave Red Deer, AB T4R 3A2

• 

  AMA

  5040 Manning Dr NW Edmonton, AB T5A 5B4

• 

  AMA

  200-665 St Albert Trail St. Albert, AB T8N 3L3

• 

  AMA

  100 - 530 8 Avenue SW Calgary, AB T2P 3S8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ama plus membership.i have now needed a tow and each time I have had to fight for my tow to happen. I called needing a tow from Lacombe to ponoka I had 2 kids in my car one being a infant and I understand not wanting the kids in the tow truck so I found us a ride which made it so I could not wait with my car I have always been able to show my ama membership and I'd upon them arriving to my location this time the lady said I was to wait ** ***** ** *** ******** **** ** **** ****** ***** *** ***** *** ****** **** ******* ** ***** ** ** *********** *** ** ****** ** *** *** *** *** *** ****** * ***** *** ********* ******* ****** ** ***** ***** **** ****** **** ** ******** ******** Since I'm never able to get a tow without such harassment I'd like my money back as it's a waste of my money to pay for ama plus if I am always going to be stranded

  Business Response

  Date: 07/07/2023

  Thanks for the opportunity to respond to this concern. At
  AMA, our top priority is the safety and security of our members and what
  matters most to them. Calls
  are prioritized based on a number of factors, so we’re not always able to
  respond to calls in the order they’re received. In some cases, we also need to
  make special arrangements to ensure we’re able to provide service as soon as
  possible.
  
  We have
  spoken with Ms. ***** directly about her concerns and she was pleased that we
  reached out. She has decided not to cancel her membership.
  
  We’re glad
  we were able to resolve this issue and that we’re able to continue to serve Ms.
  ***** as a member of AMA.

  Customer Answer

  Date: 10/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:23/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife died and I am trying to have her name removed from my polices. I presented her death certificate, her will, and her power of attorney, yet I still can't get them to remove her name from the policies.

  Business Response

  Date: 01/03/2023

  We’re deeply empathetic to Mr. *******’s situation and appreciate why this experience has been frustrating for him. Having to navigate these legal complexities, all while coping with profound personal loss, would be a lot for anyone. We don’t want to add to that stress.
  
  Mr. ******* can be assured that our intention is to help support him through this process, which we understand can be a challenge. Alberta Motor Association Insurance Company is bound by strict legal policies and procedures designed to protect the privacy of our policyholders and the financial interests of their estate, should anything happen to the property. In this case, there were outstanding documents required from Mr. ****** to complete his request. We apologize if this wasn’t communicated clearly and have reached out to provide assistance. We’ve since received those documents and were able to remove his wife from the policy.
  
  

  Customer Answer

  Date: 02/03/2023

  
  
  Complaint: 19454491
  
  
  
  I am rejecting this response because: I think that the AMA oversimplified their response. I did supply all the documents required. I had several different answers from the various people that I talked to, it was a very stressful experience. They didn't seem to be able to get their act together. Member since 1954.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:16/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were taking advantage of and giving a bait and switch for hotel on our wedding in the Bahamas. We were lied to by the ama representative om what we paid for and what we got. It was so bad the hotel said they would compensate the booking agent ama with a 50% refund of the holiday almost $9000.00 however ama falls to provide us with the refund. There is much more to this however doesn't fit in the space.
  
  We paid for a wedding King suite Ocean view and got a double broken room with no view.
  
  Was a disaster wedding
  We were also lied to about the flights and forced by the agent to stay over and spend another night for no reason

  Business Response

  Date: 24/02/2023

  Thank you for the opportunity to respond
  to this complaint. We pride ourselves in taking care of our members like they
  were our own family, so hearing about the trouble Mr. ****** and his partner
  encountered on their trip is certainly concerning. To clarify, Mr. ****** booked the wedding
  package directly through this hotel prior to reaching out to us to book flights
  and accommodations.

  
  We met with Mr. ****** to discuss his
  concerns when he returned from his trip. A summary document of the conversation
  has been created. Once Mr. ****** has verified that his concerns have been laid
  out in the document, we will reach out to the supplier and the resort to have
  them review what occurred, including the services the couple booked
  independently through the resort. We will advocate for Mr. ****** as
  appropriate.  Mr. ****** stated he is happy with this plan to move
  forward.

• Initial Complaint

  Date:16/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called for home auto insurance quote. Was refused service based on home is in Fort McMurray. AMA stands for Alberta motor Association. Their home page says providing home and auto insurance for Edmonton, Clagary and all of Alberta. Was refused service based on the city I live in Fort McMurray.

  Business Response

  Date: 27/01/2023

  The
  Alberta Motor Association Insurance Company (AMAIC) can provide Mr. ****** with
  a quote for their automobile insurance, but we are not providing new homeowner
  insurance quotes to those in the Fort McMurray area who do not have an existing
  relationship with AMAIC. Our priority at this time is to support our current
  customers and focus our resources on ensuring their insurance needs are met.
  Sometimes this may mean we need to restrict our sales of new policies in some
  areas.
  
  We
  understand this situation may be disappointing to Mr. ******. We know that this is not the result they are looking
  for and we can understand their frustration. We have a responsibility to serve
  our current customers as best we can, and this decision allows us to do that.
  
  If
  Mr. ****** would like to discuss automobile insurance, we encourage them to
  connect with an AMA Insurance advisor at **************.

  Customer Answer

  Date: 30/01/2023

  
  
  Complaint: 18820199
  
  
  
  I am rejecting this response because: Their front page on their website says serving Edmonton, Calgary and all of Alberta. 
  If that is not the case then change it and list all the Albertan communities the AMA doesn’t choose serve. I spent 30 minutes on the phone, AMA gladly collected all my personal information, ran a credit check only to reject my application by geographical location.
  
  
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined AMA back to around 2017. During the year I feel it is not useful as I expected, so I didnot renew the membership. Till today, I surprised found out from my credit card statement that they are still charging me membership fee! Because they charges me only once a year from my credit card, that is why I didnot notice it for years till today.
  
  I never agree to automatically renew my membership and I have not use their service for years. Who is willing to continue to pay the membership for years without using it? Why they did not charge me month by month as there is no installment fee? afraid be noticed by me? It is not the the way to do business by tricking people to pay membership! Please help me recover my membership they charged in the previous year.
  
  Really appreciate your help
  
  Best Regards,
  
  *** **

  Business Response

  Date: 18/01/2023

  We’ve had a chance to review Mr. **’s concern and reach out to him directly. Although we confirmed that we mailed Mr. ** a paper statement notifying him of the membership renewal each year and providing the opportunity to cancel the membership prior to that renewal date (as is our practice), we also found that during this time, the member did not place any roadside calls or use any other AMA services. As an act of good faith, we’ve confirmed with Mr. ** that he will be refunded his membership dues as of the date of his intent to cancel.  
  
  We appreciate Mr. ** taking the time to share his concerns and connect with us on this issue.

  Customer Answer

  Date: 18/01/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18713257, and find that this resolution is satisfactory to me.
  
  
  
  

  I really appreciated your help.

  
  
  Sincerely,
  
  
  
  *** **

• Initial Complaint

  Date:21/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 21 AMA came to render out 4 hours late then said they had a RCMP call and left and never came back.

  Business Response

  Date: 29/12/2022

  Thanks for the opportunity to respond to this complaint. We
  have spoken with Mr. **** and explained that RCMP calls take precedence over
  other calls. Mr. **** said he understood, and also let us know that he
  cancelled the call for roadside assistance himself, as he had to leave town for
  work and didn’t want to wait for service.
  
  We apologized for the situation, and Mr. **** seems
  satisfied with our response.

• Initial Complaint

  Date:30/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my niece, ****** **, to express our dissatisfaction with her driving instructor ****** *******.  Since the start of her driving lessons, he has not fulfilled the expectations we had and,
  more importantly, has not lived up to what AMA prides itself on with respect to the quality of its driving instructors. He has not demonstrated that his goal is to see her succeed. In fact, it is quite the opposite. She has completed 18 hours of driving instruction with Mr. ******* and each class with him causes increasing anxiety and stress with his verbal abuse and lack of professionalism. He regularly tells her that she will fail and if she is unable to perform a driving skill, he shows his frustrations. He does not always take the time to inform her of the errors he observes, nor does he necessarily provide corrective instruction so she can prevent it from recurring. Furthermore, he has, on occasion, taken time away from her lessons to deal with his own personal matters and does not make up that lost time. These are just some examples of her experience with Mr. *******.
  
  Lacking any visible improvement of the situation over the past many weeks, she would like to request a new instructor for her lesson on Sept 11. We had trusted AMA with her driver’s training however, Mr. ******* has failed to create an environment conducive to learning and in developing a confident driver. Consequently we are also seeking compensation for what has been a traumatic experience.

  Business Response

  Date: 08/09/2022

  Thank you for bringing Ms. *** and
  her niece’s experience with our Driver Education program to our attention.
  Learning to drive is an exciting and important milestone, so we do everything
  we can to make the experience a positive one; we’re disappointed to hear that wasn’t
  the outcome here. The goal of our driving program is for students to feel more
  confident in their abilities behind the wheel, and it’s clear we didn’t meet that
  standard.

  Our Driver Education team has reviewed
  Ms. **’s experience and will be providing our instructors with additional
  coaching to ensure better experiences for students moving forward. Working
  directly with Ms. ***, we’ve been able to schedule driving lessons for Ms. ** with a senior instructor that will be a better fit to instill confidence behind
  the wheel. We want her to have the positive experience she expected and
  deserved from AMA.

  We appreciate Ms. *** taking the time
  to reach out.

  We trust that this
  adequately addresses this complaint.

  Customer Answer

  Date: 08/09/2022

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.
  
  

  i appreciate AMA’s responsiveness to the concern and offering a clear game plan to remedy the situation.
  
  
  
  Sincerely,
  
  
  
  ***** ***

• Initial Complaint

  Date:23/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8th 2022, I went to my preferred AMA location and I was refused the monthly payment option, which is the membership plan I've been paying for now nearly 2 years. I was refused the option to continue the more affordable plan considering my income, and was demanded to pay an annual fee to continue with their membership. I'm 72 years old, I was in a medically induced coma in October 2021 until the end of November 2021, I was intubated for COVID related Pneumonia and suffered from Memory Loss, Temporary Dementia, and I was being rehabilitated for my motor functions and breathing, and I have been in recovery since then. My health is now very sensitive to stressful situations and this is making my life a lot harder when this is all unprovoked and unprofessional from AMA to refuse to do business with me for some unknown reason. I felt like I was being pushed into a corner and coerced into spending more money up front than I felt comfortable with being of my current financial situations.
  
  I also checked the AMA website to see if there was a change in payment policies and according to the site the public is still allowed to pay monthly, as for me apparently I have to pay the full lump sum for an entire year.

  Business Response

  Date: 02/08/2022

  Thanks so much for the opportunity to respond to this member’s concern. We’re saddened to hear that the member felt this way based on their experience with us, especially after the difficult time they’ve been having. We can assure you that our employees were following current policies and the member hasn’t experienced unequal treatment. Our monthly payment plan has been discontinued; however, we were able to contact the member and due to the unfortunate circumstances he went through, we have worked out a payment plan that the member was happy with.