We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Edmonton Recreational Vehicle Service Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:30/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an RV entrance door key replacement. I installed the key and after one week. The key will not open the door. The key kept running in circles through they hardware without opening the door. I got stuck outside and I had to break one window netting to pass my daughter through to open the door from inside the RV.

    I returned the key package to the store and was told that because I installed it, they will not refund my money to me.

    One of the salesmen pressed some section of the key and then used a screwdriver to tighten it and said the key was okay so I should take it back. I told him I can't break the window again because the key did not work for me so there will be no point to install a broken key and then would have to break the window again.

    After a long argument, I was told they will refund only half of the money and that the box was sealed when I purchased it. I lifted the box and showed him the box was not sealed and that the key system has only two parts and it's not possible to break it if it was working correctly.

    It turned into a long augment and they said they won't refund my money to me. And that they will call the police if I did not leave the store.

    I left the key with them as I demand a refund of my money as the key was defective.


    The invoice they gave me says opened and damaged products are subject to 15% restocking fees but they said they won't give me my money. I need my money back.
    The total purchased price was $83.99

    Business Response

    Date: 12/06/2023

    The customer came into our store and raised her concerns with the parts manager. The parts manager attempted to reproduce the issue with the lock and could not find any fault with the lock - it operated correctly. In addition, our store policy is to not accept returns on items that have been installed or used in any way. Despite this policy, we offered the customer a partial return as a gesture of goodwill. The customer raised their voice with our staff and threw the lock and packaging around the front counter several times. At this point we asked the customer politely to leave and they did not. We had to involve the owner of the store to ask the customer to leave. The customer declined to take their door lock with them, opting to throw it as us one final time before leaving the store. 

Edmonton Recreational Vehicle Service Ltd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.