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Business Profile

Shopping Mall

West Edmonton Mall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shopping Mall.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3rd and 4th Sep 2022, 3 fraudulent credit card transactions were processed by West Edmonton Mall using my credit card. I was in Quebec at the moment and have not been to this mall during that period.

    Transactions are as followed;

    3 Sep, $495.60 - Ref number : ************
    4 Sep, $495.60 - Ref number : ************
    4 Sep, $247.80 - Ref number : ************

    I have contacted the West Edmonton Mall customer service but have had no return call from them. Their receptionist took my name and told me they would call me back. She had forgotten to even ask me for my contact information which indicates to me she had no intentions of getting my issue fixed in any way.

    Business Response

    Date: 26/09/2022

    All guest inquires and disputes must be summited through our Contact center on our webpage.  Please visit wem.ca/contact, select Parks & Attractions under the "Where can we send your request", select Other under the "Help us route your request". Completed the required information within the request and select Submit. This will generate and ticket with our Parks & Attractions team to review and investigate. The contact page can be use for all out reach to the Shopping Centre. 

West Edmonton Mall is NOT a BBB Accredited Business.

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