We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Spa

Glow Face Medispa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift card ($280.00) from the above business to be used for a beauty service within a set timeframe, which the seller was aware of. The week of my appointment, the seller closed their business and I did not receive the service and I had to pay another business for the same service. The seller did not contact me personally to inform me that they had closed their business and I found out over ********* after a friend sent me the information. The seller has yet to reach out to me personally since the closure and has not issued any information the past three months regarding their business status.

    As of right now, I have a gift card that I have no use for and could not use since the business is closed. I believe that the seller sold me the gift card as a **** to collect money before closing their business. I say this because from January to March (including the week they closed), the seller advertised a high number (perhaps weekly?) gift card deals like the one I had purchased. I believe they had planned to close before issuing these gift card deals and used the opportunity to collect money for services that they did not intend to deliver. In this sense, the seller was being fraudulent and misleading to the pubic and their customers. I would like a refund for what I believe was a **** gift card purchase and an investigation in to the gift card sales leading up to their closure.

    Thank you.

    Please find attached the information that I had sent in to my credit card company after they closed their business.

  • Initial Complaint

    Date:23/05/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Glowface Medispa is the new “rebranded” name for ****** ****** *** Nurse *** operates this business, and on March 8, 2023 she shared the sudden closure of ****** ****** *** At this point in time, I had purchased three resurfacing facials for the price of $472.50. I had only received one treatment, and my future appointments were cancelled. At the time of the closure of ****** ****** ***, she announced she would reopen at a later date and all pre-paid services would be accepted at the new “Glowface” location. She also stated she would be selling off all of her skincare items. I emailed her asking if I could use my remaining balance to purchase skincare items, but I did not receive a response. On April 1st, 2023 Nurse *** sent an email to her clients stating she would be reopening on May 15, 2023 at the new location (the provided address for the complaint), and she opened her booking website. At this time, I booked an appointment for May 24, 2024 to hopefully use my remaining facials. Today, I started to look for a confirmation that my appointment still existed, but the Glowface webpage is unavailable and the business can now longer be found on Google. After discussing this with a colleague who is also a client, she recalled Nurse *** sharing an instagram story about all future appointments being cancelled until further notice. I did not receive any notification that my appointment was cancelled, and after trying multiple times to contact Glowface, I do believe I no longer have an appointment. I wish to seek resolution to receive a refund of my money, as it is a very large amount to have tied up for many months, with a business I believe does not plan to reopen. I also wish to warn future customers of this situation so hopefully it can be avoided again.

Glow Face Medispa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.