We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Spa

Spasation Salon & Day Spa - Londonderry Mall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • RABAB K

    Date: 30/09/2023

    This location sold me gift cards for laser hair removal and then refused me Services at that location and told me that I had to go to another location. When I purchased the gift cards I was informed that Spasation would hold on to the gift cards as sometimes customers loss them. And thats what they did. I had over ******************************************************************************************************************************************************** to go to a different location. This location also employers hair stylist that DO NOT have their hair stylist license and are not supposed to be cutting, stying hair! I will be reporting them to the apprenticeship board.

  • Linda L

    Date: 24/04/2023

    On Wednesday, 29 March 2023 I booked a massage for 3:30 p.m. I specifically requested a deep tissue massage. The massage therapist gave me what I would classify at best as a "recreational rub" with little to no pressure applied. The manager apologised, promised to speak to the therapist and gave me a 10% discount. I explained that I had forgotten my gift receipt, so I paid with an Interac transaction. On Saturday, 22 April 2023 I booked a pedicure for 4p.m. The pedicure was satisfactory. However, when I tried to use my gift receipt to pay, the cashier informed me that they were no longer accepting gift receipts, only gift cards, and my payment would have to be by cash, debit or credit card. She referred me to a small nondescript typed sign on a back counter stating that this practice would be effective April 4th. She told me that a new card could not be produced for my gift receipt, so I would just have to accept loss of the balance. I refused to pay and requested to speak to the manager; he was unavailable. When I threatened to contact BBB the girl produced a new gift card for the balance remaining ($147) after payment deducted for the pedicure. At the least, I should have been informed on 29 March of the upcoming change in payment policy, so that I could arrange for a new gift card. I definitely should not be expected to accept loss of the money paid to Spasation for my initial gift.

Spasation Salon & Day Spa - Londonderry Mall is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.