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Business Profile

Storage Units

Elite Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We secured a storage Unit from them on Oct 6 2022. I paid the rent for the unit until March 5 2023.
    This past week I was informed that 75.55 is due to the company due to a employee error.
    I have my bill that it was paid in full, I received a email Feb 7th with a changed receipt and asking for payment.
    In the email it does state that it was an employee error.
    When I spoke to the agent for the company he said that a few customers where charge incorrectly and now they are collecting.
    This is their error not mine.

    Business Response

    Date: 01/03/2023

    Ms. ******** and I spoke on the phone Feb. 14, '23. This was the first time she contacted me unpleased with the email communication sent Feb. 7. I did not until that day, know Ms. ******** had taken issue with the amount due for the partially paid month. I had also left her a voice message on Feb. 8., noted as such. "2023-02-08 2:16 PM MM: CollectionNote - I left a voice message for ** today. Stating I sent an email yesterday explaining the 75.55 from my error in Oct. Please look if you haven't already. it's all explained in the email. So, 75.55 is owing please send payment as soon as you can, 75.55 will take you into March, sorry again for my mistake." It was my mistake that she wasn't charged full price for the 5th month. Our software did not show the discrepancy until the month in question. As soon as Ms. ******** communicated to me she felt the payment due unfair, I told her I would credit the account to a balance of zero. I had always expressed that it stemmed from my error in Oct. As such, I had no issue correcting the matter in question to suit Ms. ********'s wishes. Her account was credited that day, Feb. 14. She was sent a receipt to prove the credit was applied as I said I would. I've heard nothing of the issue until notification from the *** about her complaint.

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