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Business Profile

Storage

Make Space - Edmonton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:26/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Based on the website ad and conversation with *********, I elected to have MakeSpace deliver a container to my home in Spruce Grove for a move. I did run into some financial issues with them, due to a much larger bill for the subsequent move of the container to my parent's acreage, than I could have even anticipated - however, was assured that this move could be accommodated at the time I booked it. I was also told that the delivery and pick-up charge were paid up front (the $350). I lived in Spruce Grove and the address was approximately a 20 min drive from the MakeSpace Storage facility to my home. The driver was only there for 20 mins. Now that the account is cleared off and the unit is ready for pick-up, the company is telling me they are giving me a deal, by only charging $275 for pick-up. According to my understanding of the contract and our conversation booking the container - I have already paid for the pick-up. My father's acreage is immediately adjacent to city limits. The traffic on the SW Anthony Henday can be heard from the house. I feel that this company is doing false advertising and is not living up to the contracts that are signed initially. ********* has gone on to say that the $125 p/hr is to include the truck loading at the shop; delivery and return to the shop. Based on the fact that it was a 20 min drive to my house; the driver dropped the container in 20 mins and returned presumably to his base in 20 mins. That means that it took the driver 1.8 hours to pick up the container? Should I have to pay for driver incompetence? Why am I having to pay the 'deal' of $275 when from my understanding, it was paid last April?

    Customer Answer

    Date: 27/06/2023


    I am pleased to tell you that MakeSpace did contact me late Friday pm and agreed to waive the pickup charges for the container.  I just received a final invoice from them, showing a $0 balance.  From my perspective- this matter has been resolved.  Thanks so much!  

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