Complaints

This profile includes complaints for Intuit Canada ULC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit Canada ULC

  7008 Roper Rd Edmonton, AB T6B 3H2

• 

  Intuit Canada ULC

  Office of the President 2800 E. Commerce Center Place Tucson, AZ 85706

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a total of 10 calls to intuit. I spoke to a gentleman named **** twice yesterday, a ***** who is "from the presidents office but doesn't have a direct line. who said a supervisor would call me or the funds should be “released” by today- it’s still not released.
  They can’t explain why the funds are still on “hold”. Intuit is holding your companies money. I expect they are doing it to collect interest on it but that’s for a bigger conversation; it doesn’t help today. It appears across Google they have done this to multiple companies for big payments.
  
  Business interest: construction - renovations
  We have never had an issue receiving credit card payments in the past.
  To date I have uploaded
  6 months of bank statements
  Business licenses
  My ID
  The contract between ******* ************ and us
  Our business phone bills
  An explanation to the nature of our work together.
  They have told me twice a supervisor would call me back- this hasn’t occurred.
  They advised the risk assessment team doesn’t have a phone number to call - that they will “put an alert on the account” for the case to be reviewed.
  The first case is #*********** this is regarding the funds directly.
  I am currently on my 10th phone call.
  I have asked them to return the funds to the payer, they advised me if the customer (*******) does a “charge back” then quick books will email me for proof of transaction (invoice) and they have 50 days to respond. That’s unheard of to me for someone’s funds to be in limbo being returned to them for 50 days.
  The second case number they have created today is “***********” the gentleman escalated this and said they would have two business days to review that one.
  I’m actually sick with stress from this, I have lost my voice, I don’t know what else to do at this point than “wait”.
  Intuit has the funds.
  WE NEED OUR MONEY- WE NEED TO PAY OUR TRADES-WE NEED TO PAY OUR BILLS- WE NEED TO CONTINUE TO WORK-
  INTUIT IS CAUSING MENTAL HEALTH PROBLEMS

  Business Response

  Date: 09/02/2024

  To whom it may concern,
  
  This complaint is a duplicate of a complaint we received from the *** ** *** ******* ** ******* ******, with associated complaint number 21252591. We request that this complaint is closed and we will respond via complaint number 21252591.
  
  Respectfully,

  Office of the President - Intuit

  Customer Answer

  Date: 09/02/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21259187, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for tax period ending 2022. Irs paid TurboTax bank my refund money and when I phoned it always said that 2dayd of this phone call the money will be paid in my account. But still nothing. I can not get hold of a person to pay me back my refund only a computer that repeat the same. of $274.00 and now it's time to file again

  Business Response

  Date: 05/02/2024

  To Whom It May Concern,

  We appreciate the opportunity to respond. I spoke to ****** ****** today and sent her an email with information about her tax refund. Her tax refund of $247.00 was sent to the account on file ending in **** ****** ******, on 2/15/2023 using trace number ***************. I recommend that she contact her bank to inquire about the deposit.

  Respectfully,

  *****

  Intuit Office of the President
  

• Initial Complaint

  Date:29/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring your attention to an urgent issue I am facing with my tax return through TurboTax's Live Full Service. As a newcomer to Canada, I sought out TurboTax's expertise to ensure a smooth and accurate filing process. However, I have encountered significant challenges that demand immediate attention and resolution.
  
  On June 27th, I received an email from the Canada Revenue Agency (CRA) requesting additional information. I contacted TurboTax for assistance, and they activated their "Audit Defence" service, assigning a tax expert to handle my case.
  
  Initially, the communication with the tax expert was promising, and I diligently provided all the requested information. However, the tax expert abruptly ceased responding to my messages after July 11th. Despite my numerous attempts to reach TurboTax through the chat support system, I have been left in utter frustration with no means of getting through to anyone for support or guidance.
  
  It is deeply concerning that TurboTax's customer flow solely relies on the chat service as the only means of communication, leaving customers like me stranded without any alternative avenues to seek assistance. As a result of this lack of responsiveness, I reached the July 27th deadline. In desperation, I had no choice but to call CRA and explain the situation with TurboTax. Thankfully, they granted me a 30-day extension, until August 28th.
  My primary objective in writing this complaint is to urgently request TurboTax's immediate attention to my case.
  Moreover, I strongly believe that the assigned tax expert may be on vacation, which could explain the lack of communication. This situation bears a striking resemblance to an unfortunate experience my friend had with TurboTax, where his expert did eventually respond, albeit close to the deadline. Nevertheless, such unprofessional conduct is unacceptable, and it reflects poorly on TurboTax's commitment to its customers.

  Business Response

  Date: 15/08/2023

  Thank you for allowing us the opportunity to resolve your concerns. For future support needs, please visit ************************** 

  
  
  Sincerely,

  
  Intuit

• Initial Complaint

  Date:17/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought out free tax software and selected Turbo tax. I noticed the five guarantees about accuracy and happiness, and filled in my taxes. I got a notice of assessment, and CRA wants $1400 plus more than what the program calculated. Right!! Says I, remembering all those seal-shaped guanatess. So I called, and was politely advised there were no guarantees for a guy like me because I had not used a paid edition. Lured in with promises about the free version, how easy it was and all the guarantees, and feel kicked to the curb when I went to call on them. Docs available on request.

  Customer Answer

  Date: 03/08/2023

  They have answered my question, all is good again.  

   

  ****

• Initial Complaint

  Date:23/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've used Quickbooks Desktop Premier since 2007. Usually I purchase the download file, pay $500 (taxes in) and it supports me for 3 years until the email functionality stops. At that time I'm forced to update the software even though there is no legal tax reason to do so. I was excited when Quickbooks online (QBO) came out, I tried it and found the limited functionality of it didn't work for me. Several years later, I tried it again and it still lacked the functionality I needed. It is also not backwards compatible with Quickbooks Desktop. Meaning that if you convert your company file to a QBO file, you cannot convert it back. So during these test periods, I was forced to keep 2 sets of books to ensure no data was lost. Clearly a time consuming pain so its not something I'm likely to test again until they have a fully functional OL platform. But I digress, this year was software upgrade year for me because Quickbooks once again stopped supporting email functionality. Unlike in the past, there was no tech assist (a paid service by Quickbooks) available for me to use. Also, unlike the past, Quickbooks Desktop is now a subscription program. So in a nutshell, the software that used to be less than $500 taxes in, is now $190 plus tax monthly. For 3 years of use the total subscription, barring inflation will be $6840 + hst. I think a mark up 1400% for the exact same software is both ludicrous and criminal! How is a company allowed to get away with this type of excessiveness?? I asked Intuit that question and all they could suggest was to switch to their QBO platform which doesn't provide the same functionality.

  Business Response

  Date: 04/07/2023

  Thank you for contacting us. We were unable to find a case associated with the contact information you provided the ***. Please reply with your case number to this *** thread and we will investigate further.
  
  Sincerely,
  Intuit

  Customer Answer

  Date: 06/07/2023

  
  
  Complaint: 20228330
  
  
  
  I am rejecting this response because:  after numerous calls to QuickBooks support, I have not received either a resolution or a case reference #.  Perhaps you should look it up by my cust # in the attached pic.  As of today, I have been forced to update my software yet still cannot email invoices from this software.  The reply sent from Inuit was a cop out because it doesn't address any of the easily accessible facts:

  1)  Intuit stops supporting live features in their QuickBooks Desktop Premier software after 3 years; thereby giving it a 3 year useful life and forcing upgrades from their customers.

  2)  My old 2020 QuickBooks Desktop Premier cost $500 (taxes in).

  3)  Intuit no longer offers QuickBooks Desktop Premier as a product you can purchase, now it's a subscription.

  4)  The subscription is now $190 + hst every month... that's $2280 year and it's subject to change based on inflation.

  5)  That's a minimum 1400% increase in the price of the same software with no new benefits.

  6)   QuickBooks Online does not have the same features and capabilities as QuickBooks Desktop Premier so it's not a like comparison.

  7)   QuickBooks Online does not upload lists such as recurring transactions (memorized transactions) or reports.

  8)   Once converted to a QuickBooks Online company file, there is no backwards conversion possible to make your file a Desktop file in Canada without hiring or purchasing additional software.

  A 1400-1500% inflation is criminal!!!  And to have the product not work properly or have reps not follow up with me is irresponsible and a poor business practice.   The support reps use help files on the Intuit website to try to solve problems and when that doesn't work they b***e other programs like Windows or Microsoft.  Ridiculous!

  
  Sincerely,
  
  
  
  ******** ***

  Business Response

  Date: 10/07/2023

  To whom it may concern, 

  A Senior Specialist has worked directly with Ms. *** and resolved the concerns regarding the emailing of invoices and address the concerns with the price increases. 

  Thank you for allowing us the opportunity to resolve your concerns. For future support needs, please visit **************************

  
  
  Sincerely,

  
  Intuit

  Customer Answer

  Date: 11/07/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20228330, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ***

• Initial Complaint

  Date:15/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Intuit QuickBooks Support Team,
  
  I am writing to express my profound disappointment and concern regarding the unwarranted closure of my account ******** *** ***************** without providing any justification. This unexpected action has led to my funds being held for an extended period, causing significant harm to my business operations.
  
  I have been a loyal QuickBooks customer for the short amount of time that I used their services. and I have always ensured that my transactions comply with your terms and policies. To be blindsided by this abrupt account closure without any prior warning or explanation is both alarming and unprofessional. The lack of communication from your end has left me in financial limbo for several weeks, making it difficult for me to continue my day-to-day operations and meet my obligations to vendors and employees.
  
  The withholding of my funds has created a domino effect on my cash flow, severely impacting my ability to fulfill orders, pay bills, and maintain the quality of service my customers expect. As you can imagine, this situation has not only caused me considerable financial distress but also tarnished my business's reputation.
  
  As a valued customer, I kindly request an immediate and thorough investigation into this matter. Please provide detailed information on the reasons behind the account closure and outline the necessary steps to resolve this issue promptly. Additionally, I implore you to expedite the release of my funds so that I can resume normal business operations as soon as possible.
  
  Your prompt attention to this critical matter will be greatly appreciated. I look forward to your response and a satisfactory resolution within five business days. If I do not receive a satisfactory response, I will be compelled to take further action, including seeking legal counsel and filing a complaint with the appropriate regulatory authorities.
  
  Thank you for your time and consideration.
  
  Sincerely,
  ******* ******* *************************** ********** *** ************* *******
   

  Business Response

  Date: 21/06/2023

  Hello,

  Thank you for contacting Intuit via the ****** ******** ******. We have spoken to Mr. ******* and informed him that we have closed his account as a business decision. We have advised him on how to proceed with obtaining funds from his customer. The account closure is in line with our Merchant policies and we stand by our decision, which can be reviewed here: ******************************************************

  We appreciate the opportunity to respond.

  Respectfully,

  Intuit

• Initial Complaint

  Date:20/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th 2023, Accidentally resubscribe to QuickBooks, The total amount was $79.90 on the same day I tried to in put
  a refund request but I kept getting an error message so on May 20th I tried again and it went through and not even 15 minutes late get an email back from QuickBooks denying my request with I feel is very unfair since I’ve switch accounting software and I won’t be using QuickBooks again. I switched accounting software due to the poor and rude customer service I would get anytime I would reach out for help, since the software is very complex. I would appreciate the refund of $70.90.

  Business Response

  Date: 22/05/2023

  Thank you for contacting Intuit via the ****** ******** ******. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.
  
  Sincerely,
  Intuit

  Customer Answer

  Date: 26/05/2023

  
  
  Complaint: 20083950

  Good Morning ******,

  
  Thank you for your useless information, as I’ve already cancelled my subscription. Your consistent disregard for justifications is commendable. Notwithstanding, I have taken the liberty of submitting another complaint against Intuit to the Consumer Protection Divisions at Financial and Consumer Affairs Authority. They were in complete agreement with me that it's an unfair business practice and showed their readiness to process my complaint. I have submitted the invoices for both refund requests that were denied. The first denial was for the payroll subscription for 3 months when I never even had access to it and the invoice for this month’s subscription. The issue has been turned over to the law for further action and it is anticipated that you will receive communication from them within the next few weeks.
  

  Best Regards 
  

  *** ****** 

  
  
  
  
   
  
  
  
  *** ******
  
  

  Business Response

  Date: 02/06/2023

  To Whom it may concern, 

  We received the
  additional information from *** ****** regarding their QuickBooks
  Online Plus. Thank you for the opportunity to respond. Mr. ****** had
  resubscribed to the QuickBooks Services, worked with our Support teams, and was
  correctly advised. Per QuickBooks refund eligibility criteria ***************************************************************************************************************************************** Lack of usage and/or activity, technical issues,
  and loss of data are not covered under Intuit’s Refund Policy. As a one-time goodwill
  courtesy, we have refunded one (1) month of Mr. ******’s fees, totaling
  ($70.90). Intuit’s Terms of Service ********************************************************
  and the above eligibility link have been provided to Mr. ****** as well.

  We consider this matter closed.
  

  Respectfully,
  -Intuit 

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using QB desktop for many years while it is not great but it gets the job done for our payroll and client finances. To make matters worse they have been increasing their prices every year for the same piece of trash software that crashes, it's buggy and every year I have to spend almost half of my day upgrading our company files to the new version. To be fair the prices increase every year were modest, maybe 12 or 13 dollars Canadian but today I saw they raised their prices by 60 dollars in one year, I used to pay $80 monthly now I have to pay $140 for the same crappy software with bloatware features! I contacted their support and their response was pretty much this is the new price deal with it, these guys are nothing short of ********.

  Business Response

  Date: 13/05/2023

  
  To whom it may
  concern,
  
  We received the
  complaint forwarded on behalf of ****** *********. Thank you for the
  opportunity to respond.
  
  In late 2022, we
  informed customers via email of an upcoming change in their pricing; this was
  also announced on our support site. the full details of this announcement can
  be found here: **************************************************************************************************************************************************************
   
  Intuit will
  automatically renew your monthly, quarterly, or annual subscription at the
  then-current rates, unless the Software license or subscription is cancelled or
  terminated, in accordance with our Software End User License Agreement, which
  can be found here: ************************************************************************************************************
  
  Lastly, we did not locate any recent technical support issues or complaint cases related to ****** *********'s accounts. We encourage all customers to reach out
  to us when they are experiencing technical issues so we may effectively
  diagnose and troubleshoot any issues they are experiencing.
  
  Respectfully,
  
  Office of the President - Intuit

  Customer Answer

  Date: 13/05/2023

  
  
  Complaint: 20026834
  
  
  
  I am rejecting this response because:

  I have not received any notice from them at all. I did call their support few days ago and requested to speak to person in charge about pricing and agent told me the manager will call me by same day, but he/she did not call me. I called them again yesterday morning and agent was very polite and promised me that the manager will call me in ten minutes, but no call at all. I called one more time in afternoon and same story and the agent promise me, he/she will call me in one hour, and again no call from them. He give me a ticket # (**********) and told the person name is ***.

  They take whatever amount they want from our account and do not care about clients and even do not want to talk with them.
  
  
  
  Sincerely,
  
  
  
  ****** *********

  Business Response

  Date: 15/05/2023

  Thank you for contacting Intuit via the ****** ******** ******. A senior member of our Intuit team will investigate this matter and contact you directly to discuss your concerns.
  
  Sincerely,
  Intuit

• Initial Complaint

  Date:28/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ISSUE:
  There are 2 licences on my computer.
  The first licence is used up.
  The second licence is installed.
  I cannot go back and reinstall the first licence to use “REFILE”. I can only "REFILE for free" using the same licence code.
  When I refiled in the new licence (because I had no choice), it added to my count.
  
  This is certainly a design flaw in your software. You allow new licence codes to be added but not old ones to be restored. How am I supposed to use "REFILE for free" as promoted with this product? I can only REFILE using the original licence code but I can't restore it to my computer??? What! The way is stands now, that is false advertising. I CANNOT REFILE FOR FREE.
  
  I want Turbo Tax to forward me a new return licence for the one I had to use to refile. This is not the first time I’ve had this issue with this product. The first time I thought I'd done something wrong so I just 'ate it" but now I realize it wasn't me, it's the software. The exasperation one has to go through to TRY to get some satisfaction with Turbo Tax isn't worth it. I was on the phone now for 1 hours and 23 minutes to have them say there is nothing they can do about this issue. She said she can’t replace a single return licence. THEN SEND A WHOLE PACKAGE OF 8 OR REFUND THE ONE I HAVE!! I won't use them anyway! I don't need 8 more! Good grief, for the negative review you are getting right now, I can't understand your position. This is disgraceful.
  I’ve never seen a such a high profile company treat is customers with such blatant disregard.
  Totally disgusted.

  Business Response

  Date: 29/04/2023

  Thank you for contacting Intuit via the ****** ******** ******. A senior member of our Intuit team will investigate this matter and contact you directly to work toward a resolution.
  
  Sincerely,
  Intuit

• Initial Complaint

  Date:28/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve used Turbotax for several years. A couple weeks ago, I filled in my information for my 2022 as usual. After going through the process, I noticed an error. My student loan interest from 2017, which I want to claim as a deduction, was not added as an amount claimed for 2022. Instead, the student loan interest shows as 0.
  
  I looked through Turbotax’s online help resources. The only explanation for why this might occur was that if tax owing was nil and adding it would make no difference. In my case, though, I do have a tax balance, so this deduction should impact my taxes.
  
  One theory I have: When I filed my 2021 tax return using Turbotax, I initially claimed my 2017 student loan interest as a deduction. However, I later found out that my 2021 income was lower. I requested an adjustment directly from the CRA -- to adjust my income and to take out my 2017 loan interest as it no longer made a difference (and so was better to carry forward). I wonder if Turbotax detects that I claimed the 2017 interest and so won’t allow it to be added.
  
  Last week I called Turbotax to fix this. The first advisor I spoke with didn’t seem to know why this was happening. She put me on hold for a long time, then the line went dead. I called again. The next advisor, likewise , had no idea what was going on. I explained my theory about my 2021 return, and she thought that might be it. Anyway, after another hour of being on hold, she said she could start an “investigation”. That it would take up to 7 business days. I said that I only have 5/6 days before the deadline on May 1. I haven’t heard anything. It's now Friday and my return is due Monday.
  
  The advisors suggested I start a new return and not select information to be carried forward. However, this is a lot of work and doesn't seem reasonable when we don't know what's causing the error. I want someone to help ASAP to figure out why this happened and to manually ensure that the student loan interest is entered as a deduction. Thanks.

  Business Response

  Date: 08/05/2023

  Thank you for contacting Intuit via the ***.

  We reached out and worked with Mr. ******* to a resolution. We appreciate the opportunity to assist you.

  Respectfully,

  Intuit

  Customer Answer

  Date: 09/05/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19992935, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******