Complaints

This profile includes complaints for Double L Towing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Double L Towing has 2 locations, listed below.

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  Double L Towing

  8917 13 Street Edmonton, AB T6C 0P7

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  Double L Towing

  2458 130th Ave, NE Edmonton, AB T6S 0A4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 5, 2022, we were involved in a motor vehicle accident and the **** called Double L towing to tow our vehicle. While the operator, ***** D, was hooking up the vehicle, the alarm was constantly going off. I approached ***** and told him I could turn it off and he became abrasive and told me to go back to my vehicle. He then yelled at the peace officers to send me to my vehicle. Then, despite the fact that we had arranged to have a collision company to receive the vehicle, ***** D drove away away before we could give him those instructions. We were not given any information as to where our vehicle would be taken, nor did we even know the name of the company that towed our vehicle. We were eventually able to find out the name of the company through various other channels of information. We were never contacted by Double L towing at anytime to tell us where our vehicle was. When we finally ascertained the location of the vehicle we went to Double L Towing and we’re given a bill of over 1200$, which included fees for impound which we would have avoided by using the collision centre we had arranged for. In addition, when the car was towed to the collision centre, it was sent without any paperwork. It took several days for the collision centre to realize that they had my car. I would like to add I am a person of colour and drive an very expensive vehicle I believe that ***** D treated me the way he did because of these facts. It is disappointing that vulnerable victims of a recent motor vehicle accident would be treated in such a callous and abrasive manner that made the experience even more difficult. To then have to track down or vehicle afterwards was an unnecessary situation that caused additional stress. I would like to be refunded for the added inconvenience and mistreatment.