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Business Profile

Travel Agency

Harold Smith Travel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harold Smith Travel/Harold Smith Cruise Tours is operating like a legitimate travel agency. However Harold Smith no longer has an agency in Edmonton. There is no office at the address listed on his website. ** ** ********* *** ** *** **** ** ******** *** ************* ** **** ****** *** ********* We just went on a tour in February. The dates he had posted on his brochure and website were wrong. I was sent his brochure Feb 9-March 4. I paid for this amount of time, in the end a couple of weeks before we found out the trip was actually Feb 12-March 4. We had already paid for the trip in full but he never provided any flight info, cruise info or hotel info until the day before. He lost our passport info and personal info about 20 times. He booked flights for people in our group under wrong names. He didn’t apply for Vietnam ****s properly. They didn’t arrive. We had to purchase an expedited **** when already in Thailand. When the first set of ****s arrived for our group long after we were already in Vietnam he had ****s varying in length from three months to ten years. None of it made sense. He forgot to book airport transfers for half the group, he missed booking flights for two in our group ( we were ten people in total). He forgot to book my hotel in Thailand and I had to book on my own. He didn’t book our promised excursions. He lost our **** numbers. I am complaining now because I just saw he is still providing travel services on Facebook and his website and I am concerned for other travellers. He is over 80, is incompetent and shouldn’t be allowed to provide travel services anymore. He didn’t refund any money for the extra charges for applying for ****s multiple times. He kept putting through charges on our **** (when he could find the number). He should not be allowed to advertise or act as a travel agent anymore.

Harold Smith Travel is NOT a BBB Accredited Business.

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