We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vaporizers

Liberty Vape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 2 days shipping which was purchased on a Wednesday on purchasing when offered which shipping method in terms of how fast and how much you pay I paid the highest amount in order to get it to me within two days which gave me a delivery date of April 6. They did not ship it for another two days and when they did I belive they shipped it regular ground shipping by ****** **** which does not ship on weekends. My delivery date is know not till the 10 so instead of getting two day shipping im getting it in a week's time absolutely disgusting they pocketed my money to save on shipping which I paid for. I paid 390.00 $22.28 in shipping which was supposed to be expedites shipping the two day so it was supposed to be ********* or a faster mode of transport. ** *** **** **** ******* *** *** *** *** ***** I paid a service for something I'm not getting. I bought from them before paid regular ground shipping and the amount of time it gets to me is as long as this order will get to me so they did not priority ship these items. And they are not answering my emails requesting a refund on the difference between what I paid for shipping and what they actually used as I won't be getting it within two days which is what I paid for.

    Business Response

    Date: 08/04/2024

    Dear *****,
    We are aware of your delayed package.
    We are sending you a gift card in the amount of $40 as an apology as well as refunding your shipping costs in full (Please allow 5 business days for the refund to reflect on your credit card). The gift card will be emailed to: ************************
    Please note that this shipment was shipped via Express service at a cost even higher than we received.
    Please let me know if you have any questions at all.
    We are so thankful for your purchases and hope to be able to service you better in the future.

    Customer Answer

    Date: 08/04/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *********

  • Initial Complaint

    Date:17/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered products online. Parcel should have been held at ****** **** for signature, however parcel was delivered to a community mailbox not belonging to me. I have checked 4 times and still not there. Tried to contact Liberty Vape to either get the items reshipped or refunded but they refuse to respond to my emails.

Liberty Vape is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.