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Business Profile

Veterinarian

Edmonton West Animal Hospital & Spay/Neuter Centre

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business quoted $189 (in person quote) but after the appointment I was charged $279.18. At the time of the initial quote I was assured that the timing guidelines for vaccinations were met with the appointment booked. I delayed the appointment for one week due to car troubles upon business’ permission. Not only I was overcharged at the appointment time but I was also blamed for missing the time guidelines and had optional services misrepresented as standard services. When I got home and realized I was overcharged I drove back to speak to the ******* who had difficulty explaining additional charges and advised me to return back in the afternoon to speak to the provider of the services. However when I returned back the provider refused to see me and the ******* said there is nothing they can do. Subsequently I received an email from the provider that acted on behalf of the management indicating their further refusal of any services to me in the future. Numerous errors, absence of customer service and refusal of services to disabled makes me file this complaint against this business.

Edmonton West Animal Hospital & Spay/Neuter Centre is NOT a BBB Accredited Business.

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