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Business Profile

New Car Dealers

Edson Honda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:14/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased two generators from Edson Honda on Sept 9th , 2022 for just over $1600. We never took them out of their boxes as we ended up not using them because our power was restored to our town that had suffered a total blackout due to a massive wildfire (Jasper AB). We called Edson Honda on Sept 14th, 2022 asking if we could return the unused, still in their boxes, generators and the ***** ****** said no. No where on the receipts does is state that it was a final sale. ****** told us that he could not take our generators back because they were already registered in our name for warrantee. We called the distributor who ****** bought them from and they said that was a lie and that there is not a warrantee registration process. He also said that the generators were not made by ******* which is who ****** said made them.

    Business Response

    Date: 15/09/2022

    ***** did in fact purchase 2 generators to run her home during a fire, she has since tried to return them and one of the staff has mentioned she is not allowed. As her statement is we have no where on our invoices that says final sale, she is in fact correct. However, we also do not have anywhere on our invoices that states and sort of return policy if used or not used.

     

    However with that being said I have personally reached out to *****, on will come up with a solution that fits both her and us and everyone going forward. We will be contacting her Friday September 16th

Edson Honda is NOT a BBB Accredited Business.

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