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Business Profile

Home Accessories

Kitchen Niche

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Accessories.

Complaints

This profile includes complaints for Kitchen Niche's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kitchen Niche has 5 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:17/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Posting only to make others aware of this business, hopefully they do a search prior to purchasing, I unfortunately did not. Purchase was made on Sept. 8, 2022. Later that day I called to make a change to the order - no answer and the outgoing message said to leave an email, so I left a voicemail then hung up and emailed. September 12th I emailed again, no response. A few days later (not 100% on the exact date), I called again - no message left. It is now Oct. 15, 2022. I have no product. I have had no response from KitchenNiche. I have filed a chargeback with my credit card company. I no longer want the products. Buyer beware - they are either completely fraudulent or very incompetent.

      Business Response

      Date: 27/10/2022

      Hello,

      There was a note on the items page of the Marga Mill that was ordered, indicating that it would not be in stock until November. The order was placed anyway. The customer has contacted us one time only to which we replied within 24 hours. The customer then asked to cancel the order, which we did immediately. The cancellation date was October 16th. If there were any charges made, they were fully refunded.

      Kind regards,

      *****

      Customer Answer

      Date: 31/10/2022

       Complaint: ********


      I am rejecting this response because:

      Everything contained in this response is a lie, other than the refund. 
      1. There was nothing on the website saying the mill was not in stock.  I in fact got an email after ordering saying the order was being processed and packed.
      2. The business was sent several emails and did not respond to any of them until after I indicated I was doing a charge back with my credit card and had filed a BBB complaint.  The response email was in the same email chain as my emails to them, yet they claim they never got any of those!

      Anyhow, I got my money back, but these people are not only bad at business, they are also liars. 

      Sincerely,

      ***********************

      Business Response

      Date: 01/11/2022

      Hello ******,

      I'm sorry that you feel like we have been not been 100% transparent with you. That was certainly not our intention. We will continue to do our best to improve communication to avoid situations like these in the future.

      Let me know if there are any other questions or concerns.

      Kind regards,

      *****

    Kitchen Niche is NOT a BBB Accredited Business.

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