Complaints

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• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completed work June 22 2023 agreed to complete Reno’s in two weeks. For a total of 21530.25 for labour including cost of materials. Reno’s did not go well. absent from site and did not work for long stretches of time. 4 weeks before completed. When asked ***** how long he had worked one day he said The number of hours was none of my business as long as he met the deadline. After that he abandoned the job for 9 days. He worked a total of 17 days but he left early many times for…going to other jobs, having a headache, a bad back, to go quote other jobs. to do mechanical work on vehicle.etc. He commented that back pain shoulder pain etc caused his work to be half his usual speed, his words. There were two items in his quote that he did not do. the a hot water heater removal and install because hes not certified to work in gas. So that was done by an outside company for 1850$ He also did not install electrical gfci under skirting of mobile for heattrace. Said not needed. So two jobs not done by him. He was also very dismissive about my worries about timeline and mistakes made during Reno. Built a fence in wrong place with wrong gate. Almost installed wrong type of cabinets. Over ordered double what I actually needed for fence project. Drank heavily while working and admitted was too drunk to drive home one night so stayed until 3am to sobered up. At this point just wanted this to be over. Asked for invoice and reminded him that he didn’t do two jobs quoted. Invoice had 150 hours x 80 hourly rate. First time even stating a hourly rate. And no way he worked 150 hrs. Total invoice more then original estimate. Which considering 2 jobs not done. I asked him to reduce hrs and he threatened to change to 110 an hr and send to collections if I didn’t agree to pay. He Put comments about removing water heater charge but not heattrace gfci. I asked him to add gfci not done in comments and reduce material charges to an amount we agreed upon and he has not sent revised invoice.

  Business Response

  Date: 14/07/2023

  First of all the complainant, ***** ******, is very well known to me. I told her that I would give her the best deal possible. As a favor, when she was looking at properties to buy, I spent hours viewing several properties with her to give her my expert opinion on whether it was a decent property for her to buy. Even though I left my busy schedule to met her, I did not charge ***** for any of these services and she did not offer, which set a precedent of her receiving services without having to pay.

  After ***** chose a property she applied for extra money through her bank to complete renos and upgrades. She was refused the first application. She then requested that I provide a detailed estimate for her to provide for her bank, which I had taken time again from my busy schedule to complete for her. This was done again without any compensation from *****, which again set the precedent of her receiving services for free. ***** purchased the bulk of the material because as a small company it costs me to wait for payment beyond 30 days. As a favor to *****, I agreed to wait to receive the labour costs until an inspection of the work was completed by a bank-appointed inspector. The inspection was completed and 100% signed off with no notification from *****. I contacted ***** asking if the inspection had ben done and she replied that 'yes, everything went well' again with no mention of pay. 

  I sent ***** the invoice on Saturday, July 1st, 2023, with reduced hours and reduced rate of pay, as I had told her I would give her the best deal possible. This still was not good enough. Even though I had worked in excess of 178 hours, I charged her for 150 hours at $80 an hour, when I usually charge $110 per hour. Sunday, July 2, 2023, I received a text message from ***** stating that she had received the invoice and she wanted it further discounted. I replied telling her that the invoice price must be paid within 15 days. She then threatened that if the amount was not reduced from $13,473.60 to $9600 that "I must not think much of the reputation of my company" because she was going to slander my name all over social media as well as put a complaint in to the *** -- all of which she has done. 

  I am not further reducing the invoice, as I have stated that I already have reduced the hours and rate significantly from what I would normally charge.

  Customer Answer

  Date: 17/07/2023

  
  
  Complaint: 20274465
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******