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Business Profile

Towing Company

A 1 Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:29/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, January 18th, I engaged A1 Towing services in Fort McMurray following a recommendation from a local repair shop. This experience turned into a nightmare as I encountered several issues. Firstly, the towing service was overpriced at $315, and obtaining a receipt took three separate phone calls. The situation worsened when the repair shop notified me the next day that my car's brake hose had sustained damage during the tow, necessitating an additional $200 in repair costs. My attempts to seek reimbursement for the tow became a frustrating ordeal. During interactions with A1 Towing representatives, I encountered unprofessionalism and an unwillingness to take responsibility. They spun a nonsensical story involving a mysterious person and a skid steer, refusing any acknowledgment of their role in the damages incurred during the tow. To substantiate my claim, I obtained security footage from the repair shop, revealing that the damage was solely a result of A1 Towing's negligence. The video clearly depicted A1 Towing's chains causing the damage they vehemently denied. Additionally, the repair shop provided a damaged brake hose with distinct indentations from chains, further confirming A1 Towing's accountability. Despite presenting overwhelming evidence, A1 Towing persists in refusing any reimbursement or coverage for the damages. Consequently, I find myself burdened with an out-of-pocket expense of $715, which includes the unjust cost of damages and the initially overpriced tow. This description underscores the need for a thorough investigation into A1 Towing's conduct and a prompt reimbursement of the $315 charged for the tow. The damages, both financial and vehicular, underscore the urgency for a fair resolution to rectify this unfortunate situation.

    Business Response

    Date: 07/02/2024

    See attachment----

    On Jan 18 at 3:55 pm ********* ***** called in to mainline at A-1 and asked for service...AMA had a 3 day wait for service and requested to have it done as soon as possible.  A-1 had a 48 hour ETA, but I moved ******** to the same day and had a driver complete the tow before he finished for the day.

    On Jan 19 the office emailed ********* her invoice at her request because she needed to be refunded by AMA. 

    On Jan 20 2pm ********* called into mainline to complain the tow truck damaged right side of the door--she wanted a refund....(note taken by *****-trainee call taker)
    Phone was transferred over to me and I explained to ********* what might have happened and to contact **** **** and let me know. (see notes on dispatch call):
     
    --I spoke to ********* on Jan 20 and explained to her that her vehicel was moved by a bobcat/skidsteer by another business in the same complex as **** ****---AS I RECEIVED A CALL AT 1AM---by a business in the same complex asking to come move all **** **** vehicles becasue they were in the way of him receiving a delivery----when I assured the customer he would have to pay $150/vehicle at 1am for me to send a driver....
    --Customer informed me that he would move them himself with a bobcat if **** **** does not move them by 7am.
    --I informed ********* to check with **** **** and ask to see their camera footage--as there should not be any side damge from a tow

    Jan 23 I received an email that ********* left a 1 star google review.

    Jan 30 ***** ***** leaves a 1 star review on ********* behalf as well

    Jan 30 I had Iqbal go over to **** **** to resolve----**** **** employee said the mini Cooper had no side damage it was a damage to the right brake hose---and on Jan 23 **** **** had given ********* a discount of $149.95 off invocie **** and that was more than the cost of repair of the damage---**** **** WAS NOT AWARE OF ANYTHING ABOUT A SIDE DAMAGE OR COMPLIANT ON A-1

    jAN 30 i RECEIVED AN EMAIL FROM *** OF ********* COMPLIANT

    **** **** informed Iqbal that ********* went away very satisfied and no compliant --so they are not aware of why the google reviews and *** compliant


    See attached **** **** invoice **** of the repair to the right brake hose and discount provided by **** ****.........NEVER ANY DAMAGE TO VEHICLE SIDE (AS CLAIMED)...DAMAGED CAUSED BY BOBCAT/SKIDSTEER RELOCATION IN **** **** YARD (BY UNKNOWN COMPANY) WAS REPAIRED BY **** **** AND NOT CHARGED TO *********, AS PER **** **** INVOICE

    Customer Answer

    Date: 07/02/2024


    Complaint: 21217697

    I am rejecting this response because:


    I did not make any claim that there was body damage to the car. My complaint was that they damaged my break hose. 

     

    There was no man with a skidd steer that moved my car. There is camera footage to prove that no one came anywhere near it after the drop off.

     

    Sincerely,

    ********* *****

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