Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had superior appliance come over to look at my oven that wasn't working properly. I explained what was happening and then he asked me to start the oven so he could check all the electrical stuff on the back. After looking at it all, he said it was all working well so maybe it was the thermostat inside the oven. So I asked if he could check that and he said he would have had to check it when it was cold. So I asked when he would come back to check it since he overlooked it and he said not unless you want to pay me again. So with his best guesses being either a pricey circuit or the thermostat that he couldn't assess, I was annoyed but paid the $100 he asked for that day to try a thermostat. His direct quote was "don't worry, I'm not going to leave you high and dry" and that the $100 would go towards my part.
  
  When the part came in he called and I asked when can we meet so I can pay the remaining $81 owing on the part. He asked what I meant and I told him my husband could install it but that I would meet him to pay the $81 remainder. He immediately became very evasive, said he was so busy, is always on the road and couldn't possibly come up with a time to schedule me in at the moment and would get back to me.
  
  I called him every day, many times multiple times a day for almost 3 weeks. He answered me 3 of those times and each time gave me the same story. I offered to meet him on the driveway of the house he was heading to right now. I offered to meet him at home or a gas station close to home after he was done. He always said, I'll get back to you. Never did.
  
  On Thursday I called and explained my frustration to an answering machine. I was upfront telling him I would be posting this and hoped to hear from him by end of Friday.
  
  I am out $100, my time and I haven't been able to properly cook for my small children in a month and a half. My husband on Friday night went and bought the part cheaper on Amazon and we will have the repair done in less than a week.