We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

A & J Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for A & J Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

A & J Towing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • A & J Towing

      9310 114 Avenue High Level, AB T0H 1Z0

    • A & J Towing

      Box 813 High Level, AB T0H 1Z0

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my complaint is I paid $3000 to have my truck fixed proper it wasn't at all , the gear shift , windshield wipers, brakes , door handle were suppose to be fixed were not done at all ! , he added a few more things he said he did which he did not ! I had to buy a new battery when I got my truck back still runs the same as when I took it there ! My truck needs a boost everytime I start it , I am very disappointed with the maintenance that was done or not don't to my truck I expected it to run excellent not worse . He the owner would not give me a receipt for the money I had put on my truck , when I asked him for a receipt he told me that if I didn't get my truck out by end of the mth he would start charging me for my truck being there . I had my truck there for one mth . I would someone to resolve my issue to get my money back . The only thing that was fixed were the brakes & windshield wipers, plus charged me $400 for a used door handle said it was new it wasn't is falling off my truck . My taillight fell out which it was good when I took it to the shop. Very displeased with this issue I need resolved soon thank you .....

      Business Response

      Date: 26/01/2024

      Id# 21071650 concerning ******* ***** here is the work order front and back I don’t know what her complaint is we fixed what she told us to do came storming in my shop in October of 23 said it wasn’t running right told her to bring it in the next day n...

      Customer Answer

      Date: 29/01/2024


      Complaint: 21071650

      I am rejecting this response because:


      Hello, this is not acceptable, my truck is broke down not running as a result of talking my truck there ! That company has many compliments against him for ripping people off ! I'm very dissatisfied with my truck not being fixed right ! I would like $2500 for my truck so a real mechanic can fix it proper , I'll pay for the windshield wipers & new brakes that's all ! I'd like my money back . He was a rude person was going charge me for having my truck there till I got it out which is wrong just cause  asking for a receipt, had to buy a new battery & charge it everytime I had to start it that's wrong now my truck is broke down, I needed it for work 
       I don't think I should pay another $3000 to get my truck fixed in the first place? Right ? That is alot of money to pay someone yr vehicle not running proper & quits ! I want $2500 


      Sincerely,

      ******* *****

    A & J Towing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.