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Business Profile

Insurance Services Office

Western Financial Group Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Western Financial Group Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Western Financial Group Inc. has 11 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2024 I contacted *********************** with Western Financial Group in ******************* inquiring about house insurance. She provided insurance amounts and a policy that we agreed upon. After this she told me that I needed to pay two months premiums before they would activate the policy plus a monthly payment that same month-3 months worth of payments to start the coverage. I questioned this with ***** and said this wasnt acceptable. She did not reply to my voicemail that I left for her. A few days letter she sent an email to my lawyer who was processing the new mortgage and told that she had cancelled the insurance policy, which actually was never active Policy #********. Two weeks later I received a phone call from SGI collections saying that I owed them money for the cancelled policy. I told them I dont have an insurance policy with Western Financial and never have. They said according to Western Financial I owe them the money. I have email proof from ***** that the policy was never active and was cancelled on the same day that it was created. I have a copy of the email ***** sent to my lawyer saying the policy was cancelled and therefore was never active. The statement that I have from Western Financial says that I do not owe any money however ********************* filed with the ************* and SGI Collections. A business cannot make a financial claim against a person who never purchased a product or service from them, yet this is what ********************* at Western Financial in ******************* has done this but also added this to the ************* which is erroneous. The recourse has caused serious implications for me and has negatively affected my credit rating. This past week I applied for something and was denied because of the erroneous claim that ***** has filed against me. Western Financial needs to have this claim cancelled with SGI Collections immediately and provide me with proof they have removed this from my credit rating with the *************.

      Business Response

      Date: 26/08/2024

      Hi *******, We understand you've expressed concerns regarding your home insurance. Our ombudsman, *********************************, has been in direct contact with you to discuss these matters further. We're committed to resolving any issues promptly and to your satisfaction. We confirmed with Premium Finance that there are no outstanding balances ($0 owed). Please feel free to reach out to ********* directly at ******************************************* if you have any further questions - ***************** Team. 

    • Initial Complaint

      Date:31/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Renewal of home insurance policy June 16/22. Received an email requesting response. Spoke with rep to answer questions to revise policy only 2 weeks before policy due. Revised replacement rebuild cost with updated prices. These prices were extremely inflated and more than real estate listing value. Email from company stated the policy increase was to be in place as of next Policy was paid in full June 10/22 . In July/22 received an invoice stating over $588 increase and due now

      Business Response

      Date: 19/09/2022

      Hi *******, 

      We appreciate your concern and reaching out. We understand that this issue has been resolved by our branch manager and there is no further premium owing. As discussed, your home is currently insured for guaranteed replacement cost which is the value is based on the cost to rebuild and not the current real estate value. This is because they would be rebuilding the house with brand new materials and includes the coverage for contractor fees and debris removal. We do not use real estate listing value as this takes depreciation into consideration. Please dont hesitate to reach out to me at **************************************** if you have any questions or concerns.

      Thanks,
      *****

      Customer Answer

      Date: 20/09/2022


      Complaint: ********

      I am rejecting this response because:  I did receive an invoice of an adjusted rate $161.00 from *************************** in accounting dated August 24/22. There was no mention from the branch manager ******** that the invoice was zeroed.  This is extremely poor management to try and increase someones insurance policy 2 weeks before the due date. Policy has been cancelled because of this. I assure you I will cancel all outstanding policies as they come due

      Sincerely,

      *******************************

    Western Financial Group Inc. is NOT a BBB Accredited Business.

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