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Business Profile

Trailer Sales

Factory Outlet Trailers Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 5x10 south land dump trailer from factory outlet trailer for ********* on October 19. We received the trailer the week after on a Friday. After the first time using the trailer it was clear it had multiple issues. 3 out of 4 bolts on the mechanism holding the trailer ramps were missing. The entire right side of the trailer bed had not been welded, causing small rocks to fall out of the trailer, (hitting other vehicles on the road) and it was not electrically connected to our truck properly. We returned the trailer to the ******** location the following Tuesday. Factory outlets employees handled the situation poorly with some of the worst customer service I have ever experienced. They refused to refund the trailer and instead only offered to replace the trailer through the warranty process. This was unsatisfactory to me because I have lost my trust in the manufacture. They told me they had offered refunds to unsatisfied customers before but refused to give me one. I have been without a trailer for over 2 weeks and they have refused to compensate me for my time, stress, or trailer rental I have incurred because of their due diligence on their part to properly inpect the products they are selling, dispite claiming to do inspections. Factory outlet trailer has refused to take any responsibility for this issue, claiming its all the manufacturers fault. I have correspondence of them saying the defects could not have been seen during an inspection despite them being very visible. I would be very surprised any trained professional looking over the trailer during inspection would not have seen these defects, which again shatters my confidence with this company. I would like *** to take some responsibility for this situation and offer some kind of compensation if they cant offer a refund.

Factory Outlet Trailers Inc. is NOT a BBB Accredited Business.

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