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Business Profile

Scales

Smart Macro Scale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scales.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a Smart Etek Nutrition Food Scale from Smart Macro Scale on 12-17-24 I emailed them at ******************************** They reply but always say it will be shipped out next week and then its notI can not track my scale because it has not shipped yet They lie and took my money and I want my scale that I paid for.

  • Initial Complaint

    Date:05/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on October 15, 2024 for a Smart Macro Scale (Order #****) worth $67.95 USD ($96.17 CAD). On their website, it was mentioned that the order will ship out in 7-10 business days. I checked their website also for information about my order, but there was nothinv. Even after waiting for days, there was no update about my order. I emailed them on October 28th to refund my money. One of their agents said somebody from the upper management would contact me and this was 1 week ago. I haven't received any sort of update about my order or when they are going to refund my order. Please help me to sort this out.

  • Initial Complaint

    Date:27/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product on December 31, 2023. It has a shipping timeline of 11-15 business days. I reached out via email to cancel this order since it had not shipped yet. I asked to cancel on January 13, 2023. I did not hear back from anyone until the package showed up on my door. On jan 24, they finally got back to me and said the order has shipped. They are now stating "Thanks for getting in touch. We've submitted a return label request to our return team. You should hear back from them shortly. Keep in mind, as this scale is available for a limited time only, we can't guarantee a return. Please stay tuned for updates." They have also stated this " I've investigated the matter, and it appears that your order was processed through our ****** team and shipped via ***. I attempted to reach out to ****** for a return label, but unfortunately, they are unable to provide one. I've since contacted *** and am currently awaiting their response. Due to the limited availability of this particular scale, we're encountering some difficulties with the return label process. I apologize for any inconvenience this may cause. Rest assured, I'll keep you updated on any developments, although I can't make any promises or guarantees regarding the timeline." and now this is their new excuse "I want to assure you that we take customer satisfaction very seriously, and I've personally made several attempts to resolve this matter. However, due to the nature of the product being on sale, our policy restricts returns back to the warehouse." They are basically stating that because the item is on sale (which it has never gone off sale) that they can't return it. Yet, on their site, they have a "We stand by the quality of our product, and to ensure your satisfaction, we provide a 30-day money-back guarantee. If it doesn't meet your expectations within this period, you can return it hassle-free for a full refund." I will ship that product back, as it doesn't even calculate correctly anyway.

    Business Response

    Date: 17/04/2024

    Hello,

    Thank you for getting in touch. I wanted to provide some insight into the situation regarding the recent order inquiry.

    We typically fulfill our orders through ******, and in this particular case, we encountered an unexpected challenge. Despite our efforts, we were unable to obtain a return label from ****** as the product had sold out and was no longer available. Despite numerous attempts, the return label remained elusive.

    I strive to ensure that every customer has a positive experience with us, and encountering difficulties like this is certainly not the norm. To address the inconvenience caused, I took the initiative to offer a 50% refund to the customer and to keep the product. However, we are still awaiting a response from them.

    It's important to note that we made further attempts to rectify the situation by contacting ****** for a return label. Unfortunately, our efforts were hindered by the closure of our ****** business account and the unavailability of the product.

    Currently, we are eagerly awaiting a response from the customer and remain committed to finding a satisfactory resolution to this matter.

    Thank you for your understanding,

    **** 

    Customer Answer

    Date: 17/04/2024


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 21494164, and find that this resolution is satisfactory to me.

    Sincerely,
    ****** *****

Smart Macro Scale is NOT a BBB Accredited Business.

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