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Business Profile

New Car Dealers

Leduc Chrysler Dodge Jeep Ram

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked the servixe centre to fix my truck; they advised me of the repairs, installed faulty parts and refused to inspect their work after installing faulty parts....they were asked to inspect for further damage and refused even though it was their responsibility to install proper working equipment

    Business Response

    Date: 13/09/2022

    The vehicle was brought in for a rattle/ratcheting concern
    upon deceleration, we confirmed and found the timing chain required replacement.
    Replaced chain, related components and oil pump. After repair customer was made
    aware of an unrelated lower engine noise.

    Further diagnostics on noise were
    declined at this time. Vehicle then returned for a whining noise- different
    than original concern. We replaced a slightly noisy (but still properly
    operating) oil pump under warranty.

    Client feels lower engine noise that the
    ******* ******* discussed originally is due to the noisy oil pump that was
    replaced, but it is not possible as the noise was there at the first visit. We are
    happy to perform further diagnostics on the engine, client has declined any further
    costs associated with tear down as most likely will result in needing larger
    engine repairs. In summary- the original oil pump repair or timing chain repair
    are not the cause of the current engine noise.

    Customer Answer

    Date: 14/09/2022



    ********** ********



    I am rejecting this response because:

    The noise, lower engine noise, that the ******* ******* claims was there durimg the first visit was not noted in the work orders, was not discussed with me andcwas not inspected until after the faulty parts were installed. The ******* ******* says he knows what that sound was without any inspection at all andbit could be any number of things. He wanted me to pay him to inspect the engine after the mechanics installed faulty parts...they refused to check to see if there was any damage resulting from the faulty oil pump.



    Sincerely,

    ******* ***

Leduc Chrysler Dodge Jeep Ram is NOT a BBB Accredited Business.

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