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Business Profile

Plumbing and Heating

Ember Mechanical Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:22/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** came out to my rural property for the purposes of addressing a problem with a hot water heater, and then returned to look at a horse waterer, and numerous plumbing concerns including a leaking sink and tub. The only thing that was actually repaired was the leaking sink and this started leaking again yesterday into the bottom cabinet in the bathroom. Last fall, when he was here, he told me to go ahead an use the jet tub that had once leaked into the ceiling of the lower floor - he said that the issue was the adjoining shower drain and that it was fixed. When i used the tub, it leaked into the ceiling below - again; causing much damage to the drywall, as i had filled the tub completely and had no idea. I sent a video of this to him showing the water pouring down like rain, and also to someone that identified himself as somehow partnering in the business from ******* They did not address this issue at all and only wanted the invoice paid. I have paid almost $*** and now have to have all of these issues looked at by someone new. Nothing was repaired (water tank, sink leaking, tub leaking, horse water not working properly). At least I had thought that the sink was but that is also now unusable, as it is leaking the same as before. I have the invoice and proof of payment.

    Business Response

    Date: 23/10/2024

    Hello ******, the agreed upon scope of work from Ember Mechanical was to 1. Repair a fireplace, 2. Reconnect his/her faucets, 3. Set Pressure Tank. While present, our plumber diagnosed your leaking tub issue but did not repair it as he did not have the appropriate equipment to do so (the invoice states this exercise was a diagnostic). The horse waterer was repaired with recommendations to protect against future damage/failures, we do not assume liability if recommendations are not followed. Below I have made available a snippet of the invoice, which clearly showcases the scope of work. These services were provided on September **** 202*, over * year ago. Our employees performing a diagnostic of a situation does not hold us liable if you choose to not follow their advice / recommendations.

    Customer Answer

    Date: 23/10/2024

     
    Complaint: ********

    I am rejecting this response because this does not remotely address my concerns or the facts.

    I have attached a Word document (as my response is over 2000 characters. I spoke to *** at the Calgary office just after composing that, and was told that i could email the video and screen shots to him separately, so will do so within a few days. 

    Thank you.

    ***** **********

Ember Mechanical Inc. is NOT a BBB Accredited Business.

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