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Business Profile

New Carpets

FloorRight Interiors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint:
    We purchased new flooring from Floor Right and have several issues with the customer service we received and the vinyl planking. My spouse and I met with the owner (******) of Floor Right Sept 7, 2023 to inspect vinyl planking that had been removed from our home, address a damaged drawer front, 2 doors that required quarter round, repair hole in the vinyl planking and the overall service we received from Floor Right. During the meeting ****** indicated that I could go ahead and get quote on having the drawer front repaired.

    On Sept 11, 2023 I emailed ****** with quote to fix drawer front and proceed with getting doors and hole in flooring completed. He emailed back with approval to have drawer front repaired and would have ***** ***************** rep) come to complete the 2 other repairs when we was back. I never heard from *************** I emailed ****** back on Oct 10 and received an out of office response that indicated he would be checking emails. 

    On Oct 18 at approx. 9:00 I posted a ****** review indicating that I have been waiting for my job to be completed.
    At 11:49 October 18, I received text from ***** asking when I would like him to come by to install 1/4 round and fill the hole. I respond at 1:35 and again on Oct 20, but never heard back. I have called *****'s cell phone and left vm on Oct 23 and call Floor Right on Oct 25 again left vm.  My spouse called ***** and was told he would need to speak with ******, he has called and left messages but have not heard back.

    Resolution:
    We would just like this job completed as promised.

    I have attached emails and text messages.  At no time was i informed that they were waiting for 1/4 round to finish the job.

FloorRight Interiors is NOT a BBB Accredited Business.

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