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Business Profile

RV Dealers

Skyline Travel Centre

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:17/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4, 2023 our window from our motorhome fell out, unbroken. We took the window to Skyline travel center where they put it in for $203.70. We thought this was quite high for the amount of time spent on it. which was less then an hour while we waited, but we paid anyway with no complaints. During the process we heard the boss ask for a certain glue of which his employee said they were out so they had to use another glue (possibly an inferior product) Fast forward to September when it fell out again in one piece, we took it back to the same dealership as before hoping he would replace it at a reasonable cost. When they charged us $511.61 we were shocked. I asked for a discount and told him we already paid over two hundred dollars He proceeded to give us a $16 item for the motorhome Needless to say we were appalled at this, we were expecting some sort of discount for just putting the window back in

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