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Business Profile

Car Dealers

Lloydminster Hyundai

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec **** 2024 on this day I gave Hyundai Lloydminster my payout check from my old car as it was a total loss from sgi and Hyundai told me they will deal with it and send it to pay out my old loan for my totaled vehicle along with the remaining balance. It is now February ** 2025 and Im paying for an old car loan because Hyundai Lloydminster lost my check that I gave to them because they said they would handle it. This check I gave to them was for $***** as of tomorrow I will have paid $*** on an old car loan where the car isnt in my possession anymore as it was a total loss. What Im looking for is compensation as Im paying for a new car I bought from Hyundai Lloydminster and I dont have the money to keep paying for two vehicles and maintaining my new car I bought from Hyundai Lloydminster I would like for compensation to be given a 2 or 3 year maintenance package or some packages that are offered. This has caused me some trumua, financial hardship and overall stress.

    Business Response

    Date: 14/02/2025

    Good Morning,

     

     The cheque was sent via *****************. Generally with insurance cheques the client takes care of it but we tried to help him out so we sent it. Since then, he has done nothing but threaten us with lawsuits and demanding compensation for something that we shouldn't have even been involved with. It is our corporate policy that once legal action gets mentioned we turn everything over to our legal team but we we have communicated throughout in an effort to help Xol out. Any out of pocket expense that has come from payments on his old vehicle will all be paid back as the payout amount doesnt change. If there is anything else please let me know. Thank you.

     

     

     ****

    Customer Answer

    Date: 14/02/2025

     
    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    *** ****

    Customer Answer

    Date: 18/02/2025

    Hello Im responding back because you wanted more information as to why I refused the business offer. The reason I have refused this is Hyundai Lloydminster is not willing to give any form of compensation for the mental, physical, and emotional truama I have endured due to having to pay money that I dont have and not being able to afford to live. I understand that I will be getting refunded any money that I have paid for my old loan but I want compensation to help me recover for having to pay for an old loan that shouldve been paid out within 21 days. At this point of time I have been stuck paying for two car loans and maintaining my current vehicle and all my other bills and this has hit me hard and I need a form of compensation to help me recover 

    Business Response

    Date: 20/02/2025

    Good Morning,

     

     As previously mentioned all over payments will be returned. We have learnt our ****** on helping customers by mailing insurance cheques out and other than that there will be no further communication on our end. Our legal department is on the website if you wish to further pursue this with the legal representation you have been threatening. Thank you.

     

     

    ****

    Customer Answer

    Date: 20/02/2025

     
    Complaint: ********

    I am rejecting this response because:

    I have not been satisfied as I took my time to deal with Hyundai Lloydminster and gave business to them I require compensation as this is not my fault and I have took mental, physical, and emotional trauma from having to deal with this

    Sincerely,

    *** ****

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bullied and intimidated into buying a vehicle
    Wasn’t given clear information about items to be added on or fixed until after purchase
    I mentioned about price being different than mentioned. Car seller came into work and was intimating me that he gave me a good price.
    Only received 1/2 fobs. No block heater. More exterior & interior marks than discussed.

    Business Response

    Date: 10/07/2023

    Good Afternoon,

     

     I spoke with ******** a couple times today and we are booking her in to our service department for a block heater and for her key fob. She said that this would make her happy and resolve the issue. We will also be shuttling her back home and picking her up when her vehicle is completed.

     

    **** **********

    Customer Answer

    Date: 10/07/2023



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 20273931, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** **********

Lloydminster Hyundai is NOT a BBB Accredited Business.

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