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Business Profile

New Car Dealers

Nissan Lloydminster

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to start this message off by stating that back in 2019, I was incredibly excited to purchase my new Nissan Kicks. However, since then, purchasing this vehicle through Lloydminster Nissan has been nothing but trouble, disappointment, and inconvenience.
    Upon purchasing my Nissan, I was encourage to purchase the extended warranty. Coming at high recommendation and with lot's of promise, it felt like a no brainer. For some reason, each time something comes up that should be covered by warranty (which I am paying for), I am treated passively by your service team, lied to, ignored, and even have had your team be rude.
    I live in Wainwright, one hour away from the dealership, I was more than willing to commute in order to get the service done that needed to be done by the team that sold me the car. However, for some reason, it is treated as an inconvenience when I call to get confirmation on parts, services, and coverage before I make the trip.
    In the past, when I've needed warranty work done, they wouldn't take my calls, wouldn;t get back, nor was I even offered a loaner vehicle (even to pay for), while they took 2 weeks to fix my car. The most time, I called to ensure my rear shocks were covered-after having to take my car to a local mechanic, and I was not given an answer. I was told they would call back which they never did. I re called and they stated it's covered as long as it's under 60,000km. This is not what was stated for my EXTENDED warranty. It is incredibly disappointing and discouraging, when you are seeking a straight answer and you get treated like second class and no one can give you answer. ******** **** *** **** ** **** *** ** ****** **** *** **** ********* **** ******* **** ** *** ********** ** ***** *** **** *** **** ** ***** *******

Nissan Lloydminster is NOT a BBB Accredited Business.

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