We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Willie's 24 Hour Towing Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Willie's 24 Hour Towing Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Willie's 24 Hour Towing Ltd. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** *** **** Willie's arrived at our residence to tow our motorhome under the direction of the Bylaw. Bylaw had a removal sticker on the windshield that said the vehicle had to be removed by 2:21pm Thursday. When we arrived on Thursday there was no sticker on vehicle windshield, thinking the City removed it. Willie's showed up at 4:30pm Friday afternoon to tow it. There was a court date scheduled for ******* and in accordance to the bylaws in place, the vehicle was to remain as parked in the yard until resolution of the court appearance and fine etc. The motorhome was sold and contents (our personal belongings) were disposed of or sold, we don't know. They made it impossible for us **** ******* ** ******* to even retrieve our personal effects, not returning calls, emails, dropping our call if answered so forth We want our belongings.

    • Initial Complaint

      Date:16/06/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was impounded May **** ** *****. Today would be 30 days and I called to find out how much it will cost to pick up my vehicle. I was advised I could not pick it up until the ***** but because they are not open at that time I would have to wait until the next business day. Thier next business day is Monday. I asked if I were there to pick up at opening Monday morning if I would only be charged for only the extra two days. She stated no you will be charged for the full three days. I have the money to pick up my property and can not due to the business hours of this establishment. These are unethical business practices, verging on extortion and theft. I am willing to pay for the current fees with out question. However, the additional fees is unethical, I want to have the bill adjusted for when I pick up or the funds returned to me, in a timely fashion.

    Willie's 24 Hour Towing Ltd. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.