We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Manufacturers

Knotty Wood Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:20/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were travelling to ***** in July 2023. We visited the Banff ******** Market on July 5, 2023 and purchased a cutting board from this business (Knotty Wood Designs) owned and operated by ****** *****. We paid ****** for the board ****** CAD which included a display stand she needed to make and then ship to us as we were travelling. It never arrived. We followed up MANY times with her using email, voice mail, social media. She initially responded that she had a terrible family emergency and we gave her some respectful space but then followed up again in late 2023/early 2024. I have all emails. When we never heard back, we contacted the Banff Market general manager who reached out to ****** and encouraged her to reply. In June 2024, ****** was actively engaged (again on emails) to send us the purchase. Sent photos of alternative boards since she had sold the one we purchased. Then she went silent, We have tried several times to reach her since then. I almost filed a BBB claim last year at this time, but she did start to reply. At this point, she is still actively selling online and possibly at the market, Buyers need to be aware. At this point, we want our money back--not a product. We are hoping you can help. We are hapy to share all documentarion inclyding emails, photos, copy of the charge that hit our credit card. She has scknowledged many times on email she is aware of the purchase so that is not in question. We decided to proceed through this channel first before speaking out on social media and other ways to warn consumers of this buyer. Thank you for your reply and hoping your influence to help resolve this ongoing matter. Again, we would have filed a claim earlier but ******** correspondence in July 2024 appeared to indicate she was willing to ship us this product, She then stopped all reply to our communication. ************ *****

Knotty Wood Design is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.