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Business Profile

Composters

Princess Dirt Gardening & Composting Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:18/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what I understood were 100% worm castings from *********************** (owner/operator of Princess Dirt) in spring of last year. I had been very pleased with the product that I had purchased from ***** in the past (true worm castings are very effective at deterring whitefly and aphids) and decided that I would purchase twice my normal amount. ***** handed me two closed white bags, with drawstrings tied and I didn't bother to open them until I went to use them a few weeks later. I immediately noticed that something was very different with how this batch looked including that the material included many small rocks, excessive amounts of unprocessed egg shells and even bits of what looked like cut up plastic. I contacted ***** both by phone (voice messages) and in emails (with photos) over a period of weeks. I heard nothing back but decided to apply the one bag wondering if a mistake had somehow been made or it was perhaps a mix of diluted castings and garden compost? I applied the entire first bag with no result and began to increasingly feel quite duped. I had wanted very much to avoid writing this complaint today as I like to support women led small business and had really hoped that we might be able to resolve this on our own. However, it is clear, for whatever reason, ***** is avoiding responding to my concerns. As other gardeners begin to make their gardening plans for this season, I do not want them to be similarly disappointed. I again, today, left a voice message for ***** to contact me but am not expecting to hear back.

Princess Dirt Gardening & Composting Services is NOT a BBB Accredited Business.

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