We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Builders

Partners Development Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my townhouse brand new from Partners development in 2018. Since purchasing my house, I have been having issues with my furnace. Anytime its below -15, the ventilation pipe from the outside ices up and my heat goes off. Every year, I reach out to Partners development to express the issue/concern but they never return my email or address the concern. I have had several furnace companies assess my ventilation and they all tell me that its installation problem and would need to be fixed within. Every year I spend between ******* dollars to have a furnace company come out to de-ice the pipes in order to have the heater working in the house. It has been extremely stressful and I want partners development to fix this problem since its their installation problem. Im filing this complaint because Partners development is not cooperating. Im told its common problem with Partners development built houses in my area. Im told this problem can potentially cause the house to have dangerously high CO2 level which is huge health and safety concern and need to be dealt with swiftness. I hope Partners development will take accountability and fix the problem as soon as possible. Thank you so much. ******************* ********** *******************

    Business Response

    Date: 16/02/2023

    Good afternoon, 

    We received the complaint in early January and offered to have a customer care rep to the property on Jan 19th, but this date didn't work for the homeowner.  We've since had a customer tech on site Feb 7th and our ************* Manager on site today (Feb ********.  Our ************* has plan to resolve the issue but needed to confer with our HVAC contractor to ensure everything would be to code and ensure they agree with proposed resolution.

    Thank you,

    Customer Answer

    Date: 17/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Partners Development Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.