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Business Profile

Locksmith

I Lock & Key

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had **** from lock and key perform work and. My 2012 ******** in March 2024. On invoice 4083 dated March 7, 2024 he charged me ****** for 2 fobs that have never worked. In addition, I have unsuccessful in obtaining my origins key from him. I have made numerous attempts to contact him by text, phone and email to no avail since March 2024.

  • Initial Complaint

    Date:28/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 16, 2024 I Lock & Key 9Eric) has the master copies for our commercial building ( Carebuilt ************; *************************) we have contacted **** 3 times for more keys, no action has been taken to get the keys to us, When I last called to inquire when he would be delivering requested keys, ***************** up the phone on me. I want **** to release our master codes for all our commercial keys so we can use a different vendor for our security keys. Also **** claims to have sold his ******* business to ****** ************, but ****** said he did not receive all the securities from ****. To replace all the locks and keys will be about $8,000.00 for **, We need **** to give us all the codes for our keys etc.

    Business Response

    Date: 09/03/2024


    master key data was delivered to ************************* office March 7 2024, signed for by *********************. 

    Customer Answer

    Date: 11/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

I Lock & Key is NOT a BBB Accredited Business.

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