We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Storage

Awesome Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:26/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were storing our rv at awesome storage in the town of olds and we had asked if he could get unit 69 to move a head 3 ft due we could not get our trailer in or our nicely at all He said no but I'll move you to unit 53 which is worse then the first one so we said well we'll move it out then to a new place. He said ok sorry it didn't work out your deposit will be back on your credit card within 5 days. We have not seen a pending transaction on our card which we usually do. He has stiffed many people out of deposits that we are finding out. Since this is a small community word is faster then anything. He keeps saying it's in the hands of the accountant but he sent us an email at 849pm stating refund in process which it is not. I have the email of statement saying refund but no money has been returned and the text saying in 5 days the refund would be returned by him.

    Customer Answer

    Date: 01/10/2024

    We moved our trailer out on sept 17 2024 and he said 5 business days from then to get deposit back then he said accountant screwed up and it would be another 5 days and we still have not received our deposit back.  What do we do now.

    Business Response

    Date: 27/01/2025

    The customer first complained that the stall was too tight and requested if the person in front and across the aisle could move forward. We investigated the ** in question and the person in front was not out of his stall boundary so we offered two other spots to the complainant as a replacement.

    The customer declined the 2 other spots and moved out.

    Attachment proving this refund was provided by the customer to ********************. She insisted she never got the refund on her credit card so we sent a screenshot from our credit card portal showing it was refunded. We have no way to view her credit card statement and she insisted she never got the refund so we sent a interac e transfer for another $60.00.

    The customer did not give the 30 days notice as required in the contract but we refunded the security deposit anyway. 

    So in summary, this customer has now received $120.00 in refunds on a $60.00 dispute, did not give the contractually obligated 30 day notice to vacate, complained to BBB and has written us a negative ****** review.

    In my view this has been settled and we have no desire to pursue this matter any further and hope there will be no more responses, emails, texts, comments on this matter.

    Thank you

    *** ***********

    owner

     

Awesome Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.