Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Highlow in to do some siding on my house and the quality is absolutely terrible. I messaged them for about a month and a half about coming to fix it with no answer. I had another company come out to check it out and they said its the worst work they have ever seen. Highlow after a long time of trying to contact them said they would come fix some of the things and that most of the things were fine the way they were. Everything on the house siding is bad. Im looking to seek action against them and hopefully get money back to pay an actual professional to fix their mistakes because I seen the way they did it the first time, I dont want them back because I know the quality of work they provide now. I have a lot of pictures of issues and all the messages still. They tried lying to me saying some things didnt needed. Had a *** for the siding brand come out and it was all installed wrong.

  

  Business Response

  Date: 17/06/2025

  I've attached our response to the client when he complained to us about this. He was claiming the siding was improperly installed. We did admit we made a few mistakes and were going to fix them, but he did not allow us to come back. He wanted the whole job to be ****** by another contractor. The other contractor gave them any reasons he could come up with to make the clients see us as bad and not want to work with us further. We were going to install a free trim on the peaks to make the angles not stand out so much. The clients never paid for trim to be installed at the peaks as getting those angles not to stand out without any trim on top is impossible. We were going to fix this though. Then they also complained out metal having to be behind the seams, which the other contractor had told them. This is not code in ******* and we did put waterproofing paper behind each seam of siding plus the full waterproof tyvak that we also installed before siding. Then, he complained about caulking not being done right, which got missed. We were going to reglue this as well but he did not want us back on the property.   On top of all this, this job was done last year, before we got bbb accredited. When we got bbb accredited, you guys searched for any complaints and there were none

  Customer Answer

  Date: 17/06/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  The work that was done on my property by this company was so bad that I did not want them to come back and fix it because who knows what kind of work they were going to do the *nd time. I have tons of proof of how bad the job was done. Of course I wouldnt want to have them come back. Should have been done the correct way the first time. All the stuff I seen after they finished is only part of it.what stuff did they do that I wasnt around for that they covered up. 
  I have had a company in and try to patch up the absolutely horrible job they did. He fixed all the angles with new boards. They are perfect so not sure what part is hard about getting the angles right? 
  I wanted my place done the right way the first time. 
  This has devalued my home and I expect some future issue because of the quality of work they did. 
  I would like my money back for the job. 
  You can come look yourself and see why I will need to redo it. I have had * separate companies come in and say its absolutely horrible and needs to be fully redone soooo its not just one company. I expect a full refund. 
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 17/06/2025

  Attached is a screenahot of some communication we had regarding this, last year. We offered to fix the mistakes we made/finish the project. He sent us an estimate that the other company was charging to re-install the whole house again with new siding. We rejected a full refund since the siding was good, just needed a few additional caulking and a few angles redone. If the siding was so bad, why didn't they actually replace the siding instead of saying they had to? The siding we installed is still installed on the house? The other siding companies obviously will say we did a poor job. Every company will do this. If the other contractors say we did a good job, they wouldn't get any buisness from our clients and all the buisness would go to us instead. Contractors always bash other companies because it brings themselves up above other companies. We did our job, could've came in and redone some angles and did some more caulking just like the other siding company now has done, but we never got the chance to do this. Right away they came in with a threat to take us to court

  Customer Answer

  Date: 17/06/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  we couldnt afford to have them fully redo the house again. It will get fully redone if this is settled. 
  I didnt allow them to come back because its absolutely terrible. We can all sit down and settle this. Their company, my other contractor and me. Settle all the disputes. Im fully good with this. Its not dont properly. I can promise you. Why are boards falling after a year? 
  I had this other company come in and just do what we could afford to make sure our house didnt leak this spring, summer and for suture which I know it would have. I have pictures of the work. Theres full evidence that it was dont incorrectly. *** had multiple contractors tell me this and most of them werent even going to get the work. It was just their opinion and I can bring them too. 
  I have pictures of the Vapor barrier installed terribly, not taped, siding falling off, nails in the centre of the hardy board? Which hardy themselves said cant happen. As mad and ashamed of how my house turned up Im willing to work through this and thats why I had bbb to be apart of this because Ive tried to talk to them about settling some things and they just arent willing to work with me. I seen the job they did the first time. You would understand to from my perspective on why I wouldnt want them back. Shouldnt have happened in the first place. Im willing to work with the company but not on the work. I trusted them once and they failed me.

  
  Sincerely,
  
  ***** *******