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Business Profile

Arcade

Pixels Arcade

This business is NOT BBB Accredited.

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Reviews

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1

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Review Details

  • Dale G.

    Date: 15/05/2023

    Pixels arcade Discriminates against children with special needs. I booked a party for 8. Bought extra food and paid in full. When I called 2 days before the party I ordered a cake from them. At that time I mentioned we had a child that would have special dietary needs and would bring her own food. They did inform me they would charge 15 dollars for ** to bring in the food. I asked if they would wave this fee since it seemed excessive. The lady I was dealing with then passed me me to the owner that told me at first this child couldn't come in. When pressed why he then said she could come in but couldnt bring her food. He wouldn't give me any reason other then it was his policy. (However at first they were ok with it for 15 bucks). He became considerably rude when I didn't understand his explanation on why and asked why he was ok letting a kid sit there at a party and not eat while others were. He then told me he was going to cancel the party then. I asked why he would ruin a girls birthday party. He actually replied..."Well I didnt make you invite this girl" That was that. Go ahead and cancel the party then. When I went in to get my money back. He verbally accosted me. Threatened to keep my money and continually swore and threated me the entire time. I did get my money back but felt threated the entire time. Awful man and a awful business.

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