Complaints

This profile includes complaints for Peavey Industries Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Peavey Industries Ltd has 10 locations, listed below.

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  Peavey Industries Ltd

  7740 40 Ave Red Deer, AB T4P 2H9

• 

  Peavey Mart

  1780 Wharncliffe Rd. S. London, ON N6L 1K1

• 

  Peavey Industries Ltd

  10910 105a Ave Grande Prairie, AB T8V 7M4

• 

  Peavey Industries Ltd

  9902 120 St Grande Prairie, AB T8W 0C7

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  Peavey Mart - Lethbridge

  33 Southgate Blvd South Lethbridge, AB T1K 2R6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Nov. 4, 2024 for 20 (4pk) ****** Easy Set Mouse Traps. Order number #******* (order amount $67.12) The order was confirmed and the website showed that there was more than enough available to fulfillthe order. On Nov. ****** I received an email stating that 10 of the ********************************************** our town. After waiting 20 days and having not received the partial order nor any additional contact from Peavey Mart, my husband contacted head office on Nov. 25, 2024. The person he spoke with stated that yes, part of the order was shipped and should be arriving to the store any day now. They suggested that we wait until Friday Nov. 29, and that if we still did not hear from them to contact head office again. We have not heard from the store (and we did not receive any notice that there would be a delay in the shipment of our order); therefore, we contacted head office again. **** confirmed that the order (full order, not partial order) is in transit, but could not state when it would be received. I am finding this unacceptable. It appears that the order is now being fulfilled as a backorder. It should not take 1 month to receive an order that was stated as being in-stock and available. Furthermore, the tracking on Peavey Mart website states that the order is "not fulfilled"---yet I am being told (by head office)that yes, it is fulfilled and is in transit. It appears that Peavey Mart was selling and taking money for orders that they could not readily fulfill. Peavey Mart charged me for these items on Nov. 4, 2024. This seems like it is false advertising and I am very troubled by this practice. I would like to receive this order and would like to be compensated for the inconvenience Peavey Mart has caused.

  Business Response

  Date: 29/01/2025

  Hello,
  
  I am looking into the status of this order to see if it has been fulfilled. I will advise and provide additional comments and information, when my investigation is complete.
  
  Thank You 

  Business Response

  Date: 29/01/2025

  I have now concluded this investigation.
  
  The customer received 6 of the items. And on  Jan 2, 2025 we refunded the items we could no longer fulfill. Then on January 20, 2025 we refunded the customer for the 6 original items, allowing the customer to keep the 6 items received for free, to apologize.
  
  We do not false advertise, and do not bait and switch. We make every effort to only list items on sale, based on a forecast model. In this case, we originally had inventory for the order, however, by time the order went into the system to ship goods from locations with inventory, the inventory sold down locally causing the other items to not arrive. 
  
  In any circumstance where we can't fulfill a product, we issue refunds without hesitation. In this case, our *********** went above and beyond for the frustration and inconvenience caused to this customer and refunded what they originally picked up, to apologize for the issue. 
  
  We thank this customer for submitting a complaint to the BBB, and for previously working with our *********** to make the situation right.
  
  This case has been closed and completed internally, as of January 20, 2025. 
  
  Apologize on the delay in responding to the BBB complaint via the online platform. 

  Customer Answer

  Date: 29/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:25/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have issues regarding our account, a home account through ********************. That account number is 4778. Our account is suspended without being told it's suspended from Peavey. We waste a great deal of time and cost to go to the Peavey store and once at the cashier we find out we are not able to use the account. We then leave the products we wanted to purchase or have to use another form of payment. We have this home account to charge items and to pay later. In the past, this account is suspended because of late paying the "total owing" and punishment is reducing our credit limit. No one notifies us of either of these changes. For example our credit limit used to be $3,000 and now $800. When they suspend the account they put 0.00 credit limit so each time at the store it comes up over your limit. However we can find no reason to suspend our account in October or November this yr. We paid $300 October 15th and $600 November 7th. This amount should have been more than enough to pay our monthly owing and yet today it was found over the limit at the store. So once again we are not able to charge things on this account. No notice was given our account was suspended and we were advised tomorrow our account will be reactivated. No notice of changes and we were paid up. It's embarrassing to stand at the cashier and be told you are over your limit. We ask that a neutral party look into this matter of suspending our account without notice of why it's suspended.

  Business Response

  Date: 10/12/2024

  Hello,
  
  Upon investigating, I have determined that our Finance/ Account team has been in communication with you regarding this, and trying their best to help you. 
  
  Our finance team confirmed with me they sent a ticket into the systems tool, to increase your limit to make the charge, once hearing about the suspension. 
  
  The system automatically suspends accounts that have invoices 60+ days old, and this particular instance showed a suspension earlier in the year, which is why a limit was reduced given that payment schedule. 
  
  As it's a financial matter, and doesn't reflect Peavey Mart negligence, I would prefer not to share direct details on the BBB platform. (Or any more than required, for BBB to assist with the case). 
  
  If you feel that you require anything further, please continue to work with your Peavey Industries LP contact in Finance as you have been. 
  
  I don't believe this is a BBB issue, however, I am available to support communication if required, and if you feel you haven't gotten a resolution through your direct line of communication that's been ongoing. 
  
  We do want to say that we appreciate your business, and will make every attempt within our control, to ensure you can continue using our finance program, so long as the requirements are met, to do so. 
  
  Thank You for being a customer, we value your business. 
  
  

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to 

  Although I agree with some of the response, I do not agree with all stated. At the time of filing, it is correct the finance department contacted us. At first, there came across it was I that caused this deactivation on account.  It was stated I would receive information on this matter,  however,  Peavey cut off communication after Nov 25th. We have heard nothing more. We have not used the account since and hardly use the peavey store. It is clear peavey does not want business from us from the lack of communication before and after this complaint process began. We agree this isn't necessarily the best platform to use for this type of situation,  however,  after months of no return calls, prior to Nov 25th, from finance,  we felt there were  limited options. We thank everyone for their involvement in this BBB matter and will close this file in "hopes" of a satisfactory resolution and further communication. 

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:23/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on 3 Sept 2023 for a leaf sweeper from Peavey Mart online. I remember the estimated time being around 1 week for them to deliver the product to the nearby store for pickup. Since then I have received on 30 September 2023 an email saying the order was shipped. I contacted the store and they say they have no idea where the product is. I asked to cancel the order due to the ridiculous delay and lack of communication and they said the store cannot cancel online orders. They suggested I send an email to their customer service. I sent an email on 17 October 2023 and to this day, 23 October 2023, I have yet not received any answer or update about my order. And the worst is that I cannot cancel it and there are no phone numbers I can call, the only means of communication is through an email that they do not answer. And the store keeps saying they can't do anything about it. I am beyond frustrated, I needed the product with a certain urgency and now it has been 8 weeks since I ordered and still nothing. This is the last time I will ever buy from this store again and I will be contacting a lawyer soon to deal with the situation in court.

  Business Response

  Date: 06/11/2023

  Hello and thank you for your message through ***.
  
  I have reviewed with the team and see internal discussions with you as well as resolution.
  
  ******* will also be reaching out to offer a Gift Card to apologize for the shipping delay.
  
  Because there is documented communication with you, I would like for us to close and resolve this with ***, as I feel it's being addressed with further action to come, via *******.
  
  Please let me know if you feel another way.
  
  Thanks again for giving us the opportunity to address this with you. 

  Customer Answer

  Date: 12/11/2023

  
  Complaint: 20770223
  
  I am rejecting this response because:

  I have not been contacted by anyone called ******* and have not received any discount or refund from Peavey Mart. The product finally arrived but it took 2 months waiting with minimal communication from the company and local store not being able to give me any information whatsoever during this time. Extremely disappointed.
  
  Sincerely,
  ******* ********
  

• Initial Complaint

  Date:13/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Husqvarna mower came without the 2 batteries, the charger and key last summer. They were stolen by PM employees. I’ve been dealing with a manager that didn’t do much. Until I got really upset. I received a unit last week that has a part missing, is scratched up with tires looking worn and no keys. It’s supposed to be new. They also sent the keys in a different package that I still haven’t received. After calling ***** ****** (my contact manager) to complain yet again, and reaching out to PM’s CEO **** ********, and getting silence from both, I’m now needing to file a complaint against a business that’s not accredited by the BBB.

  Business Response

  Date: 14/06/2022

  Hello,
  
  Thank you for taking the time to message about the issue you have experience. I've taken some time to explore the issue and investigate on our end.
  
  The unit you purchased was not purchased through Peavey Mart. You purchased it through a reseller with no affiliation to Peavey Mart. 
  
  Our team was empathetic and did feel for your situation, even though the item was not purchased from Peavey Mart in the first place. 
  
  Unfortunately, them going above and beyond resulted in further frustration to you, which we are sorry for. We did attempt to repair the unit but there were great delays in the repair depot in getting this done.
  
  Two team members then did offer you a new product in a box at no charge, but this was declined.
  
  We then shipped a unit and keys and shopped this to you. The mower and unit was verified, but you were not satisfied with the unit claiming it was scratched and dented. 
  
  After investigation it looks like the team made reasonable effort to resolve the issue, but with no desired results. ***** (who you mentioned in the claim) did in fact stop replying to you just recently after receiving inappropriate text messages from you which included harsh language. 
  
  I will reiterate that the original unit you purchased was not through Peavey Mart. Our team just took steps to try to resolve this issue for you.
  
  Given the information I have, I would like to learn more from you in what I can do for you to satisfy the situation. 
  
  Thank You for your time,
  
  

  Customer Answer

  Date: 14/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The unit in question came from Peavey Mart and sold as new to the 3rd party. You sold a unit missing both batteries and charger. I see that you don’t care what you sell as long as you sell. Peavey Mart has staff problems. I now know to never ever buy anything from you. 
  
  Sincerely,
  
  **** ********