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Business Profile

Hot Tub Dealers

World of Spas
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a hot tub from Dynasty Spas in 2020. Finally getting it Nov 2020 when we were promised it much earlier. I understand it took a little bit longer but we did have to put some money down and we were told we’d get it in 3 to 4 months Most likely three. The first struggle the stereo acting up not working, the unit breaker would blow also a defective spa pack. The hydraulic topper was ripping which needed to be replaced, and the skirting around the tub. These things on the hot tub, mechanical and electrical keep breaking down we’ve had to have the spa package replaced a few times each time we are getting these replaced we’ve had to fight over and over taking over months and months getting someone to work on it and even getting them to call us back is a very big chore. Once again they are now back to the start of having someone to repair it. We have warranty on this for five years warranty is coming off and to get them back into replace things again is hard enough when they came the first time they had actually cut the structural support in order to gain access to the hot tub to try to fix the blower. When they were back, they exposed wires and never put them back properly so if this gets wet, my husband and I will get electrocuted. To this day we are still waiting for things to get fixed and now they think we need to pay for it when they were already here and never fixed it properly. This is a constant fight with them. We have asked for phone numbers to call their head office with no luck a lot of times people don’t call us back. I’m not sure if they don’t know what to do or how to do it but we need answers and we need a hot tub that works so we don’t go through winter with it broken.

    Please help us.

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