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Business Profile

Locksmith

Max Locksmith Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 31, 2023, I contacted Max Locksmith Services to open a door inside my house in Red Deer at about 9:30PM. Over the phone I was told there would be a $69 service fee, to which I said okay, & that the locksmith would tell me the total cost afterwards. The gentleman came, opened my door (took about 3 minutes), then told me it would be $125. The machine I paid on also reflected $125, & an online receipt was sent over text. Note: my phone was locked in that room so I called off of my friend’s phone, & the receipt was sent to that number. This friend was also present when the locksmith told me the cost & when i paid. On June 2, 2023, I received a $203 charge on my card from Door Max. When my friend sent me the online receipt, they had changed it to show $203. I’m extremely angry & upset as that $78 overcharge would have been my grocery money, & I’m pretty tight on cash. They stole $78 from me when they had originally charged me $125. Upon speaking with other customers of theirs, it became quickly apparent that this was not the first time they have ******* people out of their money. All of the reviews on this company say the same thing: This company is a **** & I would like my money back.

Max Locksmith Services is NOT a BBB Accredited Business.

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