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Business Profile

New Car Dealers

Scott Subaru

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: August 7th Issue: Offered a promotional rebate for newly graduating students. Verified that ******************** was on the list. Provided information regarding upcoming graduation status. Was informed that I would need a degree certificate instead and they removed the rebate and ensured it would be given to me after the certificate was isasued. Purchased the vehicle and followed up when my degree was granted September 6th. Sales associate and manager have consistently brushed off several emails requesting updates stating that the rebate will come "eventually" and provided no additional information everytime.

    Business Response

    Date: 27/11/2024

    We have spoke to the client and they will be picking up their cheque later this week. 

    The graduation rebate was applied after the deal so when we submitted it to Subaru Canada weve had a delay in receiving it. 

    The dealership still hasnt received the rebate from Subaru but will issue the cheque now for customer satisfaction. 

    Customer Answer

    Date: 27/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

Scott Subaru is NOT a BBB Accredited Business.

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