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Business Profile

Storage Units

Sentinel Self-Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a storage unit at auction and I had arranged a time to empty the unit. The manager of the facility wouldnt honour those arrangements and sold my unit to the next guy, after I paid the auction price and a cleaning deposit. They refused to refund me either.

    Business Response

    Date: 11/10/2024

    Thank you for submitting your concerns for resolution.

    After review of this file, we have confirmed that this client did not meet the terms of the rules outlined for Auctions. Auction rules are outlined by a third party company Ibid for Storage who supports the sale of those units that go to auction. Sentinel Storage is not the auction company.

    I have attached a copy of the Ibid Terms of Agreement for Reference.

    Client was given more than one extension to support the removal of the items but failed to follow through with these arrangements. Client was also offered the ability to rent the space to support a longer extension but did not attend or communicate before the deadline for this offer.

    Our team made numerous attempts to support this client. Ultimately, we had no choice but to report the client to **** who made the decision to proceed with their terms to award to the next eligible bidder.

    If the client has concerns regarding the terms outlined they are encouraged to reach out to the Auction Company.

     

     

     

     

  • Initial Complaint

    Date:01/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took a payment out of account after I gave peoper notice and terminated our contract. They say I have to wait 10 days for refund and I believe this to be unacceptable.

Sentinel Self-Storage is NOT a BBB Accredited Business.

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