Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a longer document that explains the whole situation as I would not have been able to fully explain it in this text box. The deal is done so I guess I am stuck with it but Red Deer Motors damaged my car and I would like for them to repair it. Before I picked up the car, I asked for the promotional stickers to be removed from the car. When I got to the dealership to pick up the car, I saw that they carelessly or spitefully damaged the car while removing the stickers from the back window. While I spoke with a manager about it, it came to his attention that the car was sold to me without giving me the Mechanical Inspection that should have been signed by me before selling it to me. He said that he would have the damage fixed only if I signed the Mechanical Inspection. I refused to sign it since by then, I had lost trust in the dealership. Since I refused to sign, he refused to agree to fix the damage done by the dealership. I have attached a document that explains the whole situation, a picture of the rear of the car before the stickers were removed and a picture of the damage to the car after the stickers were removed (the damage doesn't look as bad in the picture but is significantly worse to actually see).

  

  Business Response

  Date: 15/01/2025

  IN response to the matter. Consumer made a complaint with Amvic and Red Deer Motors was resolved from any wrong doings. This matter is closed for us.

  thanks

  **** 

  

  Business Response

  Date: 03/02/2025

  We already responded back. Just to Confirm we did nothing wrong, AMVIC was involved and cleared us of any wrong doing.

   

  thanks

  Customer Answer

  Date: 08/02/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  Red Deer Motors should fix the damage done to my vehicle when they took the promotional stickers off of the car. I did not haggle about the sales price and the car ended up costing over $******. The manager that I spoke to about the damage used undue pressure to try to coerce me to sign the ***. "Help me and I'll help you" (meaning that if I signed the *** which should have been presented before the deal took place, he would fix the damage. Since I choose not to sign the ***, he refused to fix the damage). That was shameful behaviour on the part of the manager. 

  The reason for this BBB complaint is not to determine whether or not ***** found any wrong doing on the part of Red Deer Motors. It is to encourage Red Deer Motors to do the right thing and repair the damage. Red Deer Motors' statement,"We already responded back. Just to confirm we did nothing wrong, ***** was involved and cleared us of any wrong doing", is not truthful.
  

  In the letter that I received from ***** with their decision, they DID in fact find fault with Red Deer Motors and DID take progressive enforcement action against Red Deer Motors. I also spoke with the ***** investigator to confirm this fact.
  

  That being said, this complaint is NOT intended to go back and forth with Red Deer Motors about whether or not they were found of any wrong doings.

  This complaint is about the damage done to the car. Please address the damage that Red Deer Motors did to the car. 

  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 10/02/2025

  Hello, Red Deer Motors will not be moving forward with any repairs at this time. ************************************ has always done the right thing with many satisfied customers. The consumer has has been coming after our store for a while now. Apologies but this matter is closed on our part, once the consumer has insulted our reputation and even taken us to Amvic that we would want to help her with damages. 

  Customer Answer

  Date: 15/02/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  It seems that Red Deer Motors (RDM) never did intend to help me with damages. In fact, the situation shouldnt be considered as helping me; it should be considered as correcting a mistake on the part of the dealership.
  
  BEFORE any complaints were made to AMVIC and BBB, I spoke with a manager at *** about fixing the damage. He told me that I needed to sign the Mechanical Fitness Assessment (MFA) or there would be no repair. The signing of this document should not have been a condition for RDM to fix the damage since I had already purchased the vehicle without it. I told the manager that I was willing to sign the *** after the repair was done. My response was not satisfactory to him so he refused to fix the damage. 
  
  RDM told the AMVIC investigator that a water solution and a scraper was used to remove the promotional stickers from the back window of the car. Looking at the damage (pictures on the day that the car was purchased vs pictures on the day the car was picked up), it is obvious that the damage was caused by a scraper; yet RDM doesnt seem to have any idea with regard to how this damage could have occurred. 
  
  Filing complaints against RDM is and never was of any interest to me and I have since taken responsibility for my own lack of knowledge about purchasing a vehicle; but as a consumer, it is reasonable to understand that I was upset about the way the manager dealt with the issue. *** could have done the right thing at that time but did not. Going through the proper channels of filing consumer complaints seemed to be my only recourse.
  

  
  Sincerely,
  
  ******* *******