Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint, I called the hotel asking if they had any smoking rooms available to rent, the owner/manager,I don’t know the name, said he had one room,so I booked it,& told him I’ll be there within an hour, I was coming from out of town,I checked in paid $196(3nights)on my debit card.He did not charge me any security deposit on room,after talking to me,he said that he was OK with not charging me.I was exhausted from the day I went into room,laid on bed & fell asleep.When I woke up,looked around
  I was shocked! I took many pictures & called the front desk right away, I said the room was unacceptable dirty.He said that was the only smoking room available&room was clean when i checked in-I-should’ve notified him immediately,I asked to be put in a cleaner room & I would smoke outside-he said NO-I had to keep that room, the hotel was booked for a tournament.no other room aval, I asked for my money back!he said NO,I thought I was paying for three nights for $196-when I checked in.He came to my room(Sunday)asked me to pay for the last night-i was stunned.I had to further pay another $78.00.I question the price-he charged me for 2 beds even though 1 was only used.I could not afford to be kicked out! had nowhere to go-so I had to pay $78more on my debit. The room is VERY bad! I could not use the shower/tub either- I could not pick up the phone or turn on the lamp because of the dirty nastiness all over it.This is a severe health violation,I want my money back for suffering through it, there was NO tournament-as i saw no other cars except a maroon coloured car when i checked in.Because I don’t own a credit card, I couldn’t secure anything at a different hotel in Rimbey- I had a limited amount of money.I have stayed at that hotel 2+ years ago, and was charged only 54.00/night.Thinking I paid for 3 nights($196 plus taxes)I didn’t question that amount, 2 years ago the room was excellent it was an older room-BUT CLEAN.