We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Franks Tire & Auto Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:13/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On *** **** ****, I paid ********* to have ************************* of Franks Tire & Auto install a used rebuilt 700r4 transmission (******* ** ******** ************ ** ** *******) in my **** ***** 210 Sedan. When I picked the car up on *** **** I mentioned to ***** that the accelerator pedal wasn't working right as it had virtually no travel to it. ***** informed me I needed to press the pedal with the middle of my foot and that there was nothing he could do about it. I went to put gas in the car and noticed the speedometer was not working. I took it back to ***** the same day and he pulled the speedo gear which was stripped. I also informed him that the car wasn't shifting properly so he took me for a test drive where he proceeded to drive my car like a race car, which did not impress me as it didn't demonstrate how the car performs under normal driving conditions. ***** said he had a hard time trying to get the car to shift properly and said it was working fine. I disagreed. He had to order a new part for the speedo so I took the car home. I parked the car in my garage and went on holidays. When I got back I saw a huge puddle of transmission fluid on my garage floor under the car. On *** **** the car was towed to ******** ************ who informed me that they could not adjust the shifting due to the lack of travel of the accelerator pedal. They fixed the leak and installed the new speedo gear and informed me that my engine was leaking oil. After I fixed the engine oil leak *** ********* **** ** ***** ******** I sent an email to ***** on **** **** inquiring about fixing the travel on the accelerator pedal. He informed me that it would not be fixed under warranty. The accelerator pedal was working properly when I took the car to him initially. My two main issues are:1. This car should never have been released to me as complete with the way the pedal was working 2. With the amount I paid for this car it should be working perfectly and any defects covered under warranty

Franks Tire & Auto Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.