Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:31/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Viking quoted a scope of work to cover a deck area. The quote was for $***** for *** sq.ft. There were two site visits and discussion on what the work I wanted completed. I paid $***** deposit as the vendor wanted **% deposit. The vendor completed covered area less than *** sq.ft. The vendor is demanding payment of the quote which was based on *** sq.ft. I have asked for a bill adjustment based on the work actually completed which is less than *** sq.ft. The area covered measures **** feet by ***** feet which is approx. *** sq. ft. The vendor did not inform me that they will not cover the area of the deck that was discussed and quoted. Please see attached pictures. The vendor is refusing to adjust the bill. As is the vendor is grossly overcharging me and refusing to provide an accurate invoice that reflects the work actually completed. The vendor is threatening and intimidating me instead of adjusting the invoice. I have all the documentation and communication to date to substantiate my compliant.

  

  Business Response

  Date: 31/10/2023

  I have tried to explain to *********, that with the * materials in question, the shingles and weather proofing, they only come in certain sizes, so there is waste. I also explained that we needed **' boards, as the do not make ** foot boards I have provided him with a revised bill, removing ** square feet of shingles and waterproofing, as well as a few boards. The intention was never to build a *** square foot structure, which was conveyed to his wife on both meetings, rather that is the amount required when purchasing including waste. The quote does not say to install a *** square foot structure, it says *** square feet of shingles and weatherproofing, which is the quantity i buy the materials in as they are set quantities for a price break. We have discussed this multiple times, during the original estimate and follow up meeting he was not present for. The project was quoted as a lump sum for the job, and he agreed to that. We never quoted the project with a cost for each material, labor etc... When he asked me 3 times for an itemized breakout, after telling him no we do not provide that, i finally sent that to him. For 2 days there were 4 employees present, he wants me to remove 1 of the employees cost for the day because they weren't on site,  they spent the day picking up materials for his project and dropping them off. While on the project, ********* instructed our installers we needed to put eaves on all * sides of the structure, which is a big no no, he called me 3 times to convey the same message to me, i looked at the estimate and  pointed out it states eavestrough on the front edge only. He then proceeded to instruct 4 employees of mine, after they told him no, to put the 1 eavestrough on the wrong side, as it would hide it so it wouldn't be seen. As soon as we did this, he called me to tell me my guys don't know what they are doing and put it on the wrong side. We have never threatened him, the invoice was adjusted prior to him making this complaint.

  Customer Answer

  Date: 01/11/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  the information provided by the business continues to be inaccurate and misleading. 
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:18/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Viking to build * retaining walls in our back yard. **** was hard to deal with from the beginning but his team did great work. There was miscommunications between **** and his team and our walls were done incorrectly. I asked for **** to come see the work as each wall was not done to the height specified in the quote. **** became very aggressive and said he'll come back and remove all the material from our backyard if we weren't happy. He finally came to look and agreed that the walls weren't high enough. It took a week of negotiating with **** being so aggressive and rude the entire time to come to an agreement. He couldn't fix the ** ft wall so he said he would drop off boulders for us to build a 2nd wall ourselves and would get the guys back to dig down the trampoline pad so that the wall would be high enough. He only agreed to send the guys to do the fix if I agreed to sign an NDA saying I couldn't write a bad ****** review for his company. I did not sign as that is ridiculous. The guys came back, dropped off the boulders and dug down the trampoline pad. In doing so, they completely destroyed the rest of the yard with their machines and didn't add anything to hold back the bottom foot of dirt that is now exposed from them digging. I had to hire another company to come and fix the state they left the yard in and he will now have to fix the bottom foot of the wall so that it doesn't collapse with rain or snow. I told ********** would like money off as I now have to pay someone else and he threatened to put a lien on my house, showed up at my house after being told no Viking employee was welcome here, and then showed up at my husbands work place threatening legal action and saying he will get his money one way or another. I was advised to call the police, and the officer advised to take out a restraining order against **** due to how aggressive he has been. I am also a business owner and he threatened to leave a negative review on my page if I said anything.

  

  Business Response

  Date: 05/09/2023

  ******* has been attempting to get money off of her bill since prior to the project beginning, on the first day she agreed to a $******** add on which myself and my ******* were witness to, once the add on was completed she asked us why we did it and had let us know she wouldn't be paying for that portion. Since then she has asked for $******** off, then $******** off, then $******** off, i have provided her with free materials and labor in hopes of having this issue closed, yet once we did an additional $******** worth of work, she wanted another $******** off. We currently have pending legal action to collect our funds as well as damages due to posts she has made. I cannot go into further detail then this due to pending legal action.

  The outline above does not paint an accurate picture of the situation, unfortunately i cannot provide further details at this time. 

  Customer Answer

  Date: 06/09/2023

   
  Complaint: ********
  
  I am rejecting this response. We have tried numerous times privately (as depicted by ******************) and through BBB to settle with Viking Landscaping in order to not waste the courts time.
  We delivered a Letter of Demand to ****************** and Viking Landscaping on August **, 2023, giving them *************************************************** take the amount we will need to pay someone else to fix their mistakes off our final bill. We have had a company look at the site and quote us to build an extra retaining wall to hold back the earth that Viking Landscaping left exposed. This company stressed we need to have it repaired before the winter as not only will the one wall collapse, it will then put the larger wall (built behind the half circle wall) in jeopardy.  
  We stress again, that we have been trying to pay Viking Landscaping and ****************** the remainder for the work they did, deducting of course the amount we then needed to spend to fix their work that was way below industry standard and put our whole yard in jeopardy of collapsing. 
  ****************** continued to be argumentative up until his lawyer took over. We have tried to settle with him because we only wish for this to be over. Its been unbelievably stressful for us. We just want whats fair. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/09/2023

  We have only done exactly as ******* has asked us to do, scrape down her trampoline pad to make it level. As noted in her email dated August *** 2023. She never mentioned installing anything else - "Then just the trampoline hole being dug down and that is perfect". We have done exactly what is outlined in this email and will pursue our funds and damages through the legal system as every time she has asked for additional items or work we complied, only to have more demands thrown at us, or money attempted to be removed from the bill.