We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motor Home Rentals

Karma Campervans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Home Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a campervan from Karma Campervans (CONTRACT NO: ****) September 13th-24th, 2023. On September 28th, they reached out to confirm the vehicle had been received (4 days after returning it), and mentioned there was new paint damage on the underside of the van. We were completely unaware of any damage until it was brought to our attention, and even checked back to our photos pre-trip and post-trip, which made it difficult to decipher whether there was paint or just dirt on the car. Upon their notification, we took the matter seriously and, being unsure of the cause, initiated our own investigation. Given my background working in public service (***************), I decided to reach out to both ** ************** and ******* ************** to inquire about any roadwork or maintenance activities that could have impacted the vehicle during our trip. They confirmed that highway line paintings had been completed in the Okanagan-Kootenay boundary during the duration of our travel. However, they also noted that any claim or action regarding damage caused by such activities would need to be pursued by the vehicle owner, Karma Campervans, and not by the renter. The "damage", if even caused by us, was beyond our control. We had no choice but to drive on the roads (they are a vehicle rental company after all), and it was impossible for us to foresee any road work when no signage was visible, and on certain highways, challenging to discern the lane markings due to the one-lane configuration. They refused to submit a claim and instead billed us for $1812.42 in "damages", which they say resulted in a full replacement of the wheel liner, front fender flare, rear fender flare, front rocker molding, sliding door rocker molding. The images they sent were not time stamped and no images were given post-repair. I also contacted various nearby automotive companies who confirmed that the paint could have been removed with the right product and a power washer for less than 20% of the cost.

Karma Campervans is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.