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Business Profile

Barn Construction

Remuda Building Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Remuda Building Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Remuda Building Ltd. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/03/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contract signed *** ***** start date *** ** ** *** *****. We were told mid-******* **** paid ********** *** **** paid ********** (retained ******* since there were no overhead doors (OH) and there were deficiencies). During the quote phase we were told the door were ******* each.*** ***** **** ******* after being harassed, disrespected and intimidated by a Remuda employee. The employee agreed in writing to resolve any outstanding issues to our satisfaction and in a timely manner. (attached)They attempted to resolve deficiencies *** * *** ****. In doing so they caused damage and created more deficiencies. I can provide more details if needed. I attached a couple photos however some items don't show well in pictures.Between *** * *** *** **** I asked for updates and clarity on how they will address the deficiencies. I just want to be clear so we don't have further issues like outside wall metal being short of the drip trim and below the edge of the ***** trough. Attached the most recent email string. There are other emails in between where we were given various stories on the status of the overhead doors. Happy to include all emails if needed. While there is much more I could say I'm really hoping we can see some action. It has been nearly two months since they have been on site and it seems all they want is to be assured is they get their money. As I tried to explain to **** on the *** **** this is why I was reluctant to pay however on his commitment I handed over the cheque.****** *** ** **** ** **** ** ********* *** *** **** *****

      Business Response

      Date: 03/04/2023

      Dear ****** ,
      We apologize for the inconvenience and frustration you have experienced with our company, Remuda. We understand that there were deficiencies with the work completed, and that there were issues with the communication and professionalism of one of our employees. We take these concerns very seriously and are actively working to rectify the situation and complete the work to your satisfaction.
      We would like to clarify that we did not receive the notification from the BBB until M**** **, and it appears that it may have been caught in someone's email or spam filter. We take all customer concerns seriously and are committed to resolving any issues in a timely and efficient manner. We apologize for any delay in responding to this matter and appreciate the opportunity to address the concerns raised.
      We want to assure you that we are committed to resolving all outstanding issues in a timely and efficient manner. We have been in communication with you to address your concerns and have attempted to resolve deficiencies in the past. We understand that some of our attempts have resulted in further issues and we are working to rectify those as well.
      We appreciate your patience and cooperation as we work towards a resolution. We will continue to keep you informed of our progress and ensure that all outstanding issues are addressed as soon as possible.
      Thank you for bringing these concerns to our attention. We value your feedback and will use it to improve our services.


      Sincerely,





    Remuda Building Ltd. is BBB Accredited.

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