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Business Profile

Interior Decorator

House Numbers Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interior Decorator.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for LED house numbers wirh a power adapter which was intended as a christmas gift on December **, 2024 and paid by credit card. I received an email confirmation with order number #**** stating that I would receive another email when my order was ready for pick up ETA was first noted as December 17th, but when I clicked on the 'view my order' tab it stated estimated delivery was *** weeks as well as they were experiencing some delays on delivery. On January ****, 2025 I sent an email to to the email address listed on my confirmation asking for an update on the ETA on when my order would be available for pick up, I received no response and was unable to call them as there was only an email address available for all inquirues. To date I have yet to get a response and have not received my order. I have attached my confirmation email showing amount paid with order number included as well as Jan ****, 2025 follow up email.

    Business Response

    Date: 20/06/2025

    Please note, the refund has been issued as per attached referral number and statement and the company will be shutting down.  We apologize for the delay on this.

  • Initial Complaint

    Date:25/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered address numbers from this company on September 9, 2024. The order was to be shipped within 4-7 weeks. I didn't receive them in that time frame and contacted the company by email on Nov 7, 2024. I was told they were out of one of the numbers and would be sent within 2 weeks. Then the postal strike happened and I waited until the mail deliveries were caught up. I have since tried contacting them via email and the contact form on their website with no response. I cannot find a telephone number either.I paid with my **** card and **** will not help because they will only dispute items within 90 days of purchase.

    Business Response

    Date: 31/03/2025

    Please note, we do not know what happened with this order or if it was lost due to the postal strike but we have issued a full refund to the client via e-transfer and have uploaded a screen shot of the funds being sent with a reference number.

    Customer Answer

    Date: 31/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help with this matter.

    Sincerely,

    ***** ********

House Numbers Canada is NOT a BBB Accredited Business.

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